Security Account Manager

Marksman Security LLC • Chandler, AZ

2d

About The Position

Marksman Security is seeking an experienced, professional, customer-service-oriented Site Manager to oversee security operations at a prestigious high-end property. The role combines security oversight with an elevated concierge experience, maintaining a safe, welcoming environment and high standards of professionalism and guest service. The Site Manager serves as the primary point of contact for security personnel, property management, tenants, and visitors, and ensures security procedures and operational expectations are consistently maintained.

The position oversees daily site operations, personnel, scheduling, training, performance, policy compliance, client communications, and quality assurance. It also includes access control, patrols, CCTV and life-safety monitoring, emergency response, loss prevention, report writing, incident escalation and follow-up, and key and access-card control. The position requires a flexible schedule as needed by site operations.

Requirements

• Previous experience in security supervision, security management, or a similar leadership position.
• Exceptional customer-service and interpersonal communication skills.
• Strong leadership, organizational, and problem-solving abilities.
• Professional appearance, demeanor, and communication skills.
• Ability to manage personnel, coordinate schedules, and oversee daily operations.
• Proficiency with computers, email, digital reporting platforms, and security systems.
• Ability to remain calm, professional, and decisive during emergencies and high-pressure situations.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Must meet applicable state security licensing requirements.
• Ability to work a flexible schedule as required by site operations.

Nice To Haves

• Experience in a high-end commercial, residential, corporate, hospitality, or concierge environment.

Responsibilities

• Maintain a polished, professional appearance and provide a welcoming first impression for the property.
• Assist building occupants and guests with directions, information, inquiries, access issues, and security concerns; escalate complex matters as needed.
• Manage visitor sign-in and sign-out, identity verification, temporary badges, and guest arrival announcements according to security protocols.
• Provide discreet, confidential, and exceptional customer service to tenants, VIP guests, and property representatives.
• Oversee daily security operations, staffing of assigned posts, and compliance with site procedures and operational expectations.
• Lead and supervise assigned security personnel, including monitoring attendance, punctuality, shift coverage, and scheduling needs.
• Ensure personnel receive training in site procedures, customer service, emergency response, and post orders.
• Observe employee performance, provide feedback, address concerns, and recognize strong performance.
• Enforce company policies, client expectations, site-specific procedures, and applicable security regulations.
• Communicate with property management and company leadership about staffing, operations, security concerns, and site performance.
• Inspect personnel, posts, uniforms, equipment, and procedures to maintain service standards.
• Enforce building access-control policies, including key-card and badge procedures, and prevent unauthorized entry and tailgating.
• Conduct and document interior and exterior patrols, including common areas, parking garages, and vacant tenant spaces; identify and report hazards and vulnerabilities.
• Operate and monitor CCTV, alarm panels, and other life-safety systems, and respond to unusual activity.
• Respond to alarms and critical incidents, including medical emergencies, fire alarms, suspicious activity, and unauthorized persons; follow emergency procedures and coordinate with management and first responders.
• Identify security risks and suspicious activity and implement preventative measures to protect the property, occupants, and assets.
• Prepare accurate, professional reports on incidents, daily activities, unusual occurrences, and patrol observations using required digital platforms.
• Escalate critical incidents and emergencies to appropriate property management representatives, security contacts, and law enforcement agencies.
• Maintain accurate inventories and records for building keys and access cards; ensure credentials for terminated personnel are promptly deactivated and reconciled.
• Maintain daily activity logs, shift summaries, staffing records, and other operational documentation.
• Track outstanding security concerns and incident reports to ensure follow-up, communication, and resolution.

Benefits

• Medical, dental, and vision insurance.
• Short-term disability coverage.
• Critical care and hospital indemnity coverage.
• Complimentary life insurance.
• Pet insurance.
• Legal assistance and guidance.
• Identity theft protection.
• Employee Assistance Program (EAP).
• Paid time off.
• Paid on-the-job training.
• Career advancement opportunities.
• Continuous learning opportunities through the Learning Management System (LMS).
• Professional growth and development opportunities.
• Employee recognition events.
• Employee performance incentives and rewards.
• Employee referral bonus program.
• Bi-weekly pay.
• Competitive compensation based on experience and qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed