Gulf Port, MS Account Manager

Securitas Security Services•Gulfport, MS

About The Position

The Account Manager manages security services and related operations for an assigned account. The role oversees client service and problem resolution, service enhancement and expansion, operational effectiveness, post orders, staffing, scheduling, supervision, and training. The position performs management functions for the account and does not perform Security Officer duties except on a limited, relief, or emergency basis. The Account Manager is a key client contact, monitors service quality, and ensures account operations meet client requirements and applicable laws, regulations, and company policies. The role coordinates and supervises site personnel, maintains staffing and operational resources, manages schedules and records, and supports the resolution of administrative and human resources matters. The position may require regular vehicle use and travel, and on-call responses to emergencies and incidents at all hours.

Requirements

At least 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions.
High school diploma or GED.
Familiarity with and ability to effectively operate and navigate a desktop computer using Microsoft Windows.
Proficiency in Microsoft 365 applications.
Valid state driver's license.
At least 18 years of age.
Reliable means of communication and transportation.
Legal right to work in the United States.
Ability to speak, read, and write English.
Willingness to participate in pre-employment screening, including drug screening and background investigation.
Ability to meet and maintain applicable state, county, and municipal Security Officer licensing requirements when required for assigned accounts, and any account-specific skills, certifications, or authorizations.
Knowledge of security operations and procedures, supervisory practices, business operations management, and human resources administration.
Skills in staff supervision, work assignment, training, discipline, providing direction, and motivating performance.
Understanding of security and safety devices and controls; ability to track and maintain schedule assignments.
Ability to maintain professional composure in unusual circumstances and to synthesize business and financial data into recommendations.
Planning, organizing, leadership, oral and written communication, and customer service skills.
Ability to interact effectively across social levels and diverse cultures, contribute to project teams, take initiative, achieve results, handle multiple assignments concurrently, and adapt to organizational and external changes.

Nice To Haves

Experience operating access control systems and CCTV.

Responsibilities

Serve as a key client contact and ensure high-quality customer service; evaluate service quality and initiate timely corrective action when needed.
Meet regularly with client representatives, provide status updates, address actual or potential problems, support security planning, assessments, and surveys, and ensure compliance with post orders and client policies.
Oversee and coordinate site personnel; participate in recruitment, selection, orientation, training, development, and retention; plan, assign, and direct work; coach employees and take disciplinary action as necessary.
Maintain a positive and professional work environment and ensure staff understand and comply with applicable laws, regulations, policies, and procedures.
Ensure vehicles are properly maintained and oversee driver training when required by the client contract and assigned duties.
Maintain adequate inventories of radios, supplies, and equipment; maintain and submit payroll records and other associate and business information.
Prepare and coordinate account staffing schedules with line management, ensuring schedules meet client requirements while controlling labor costs.
Review Security Officer site reports and inspect posts to verify compliance with post orders and client directives and to evaluate security staff.
Provide input to company initiatives and assist promptly with human resources and administrative issues.
Perform other duties of a similar nature and scope as required for the assigned account.