Client Service Manager – Fire/Life Safety & Security Systems
About The Position
The Client Service Manager manages a portfolio of fire/life safety and security systems service agreements through delivery and is accountable for their financial performance and customer satisfaction. The role serves customers throughout the greater Philadelphia area from the Harleysville, Pennsylvania branch. It combines on-site customer interactions with back-office responsibilities and involves developing trusted-advisor relationships, understanding customers’ business goals, and recommending services and solutions from the company’s broader service and product portfolio. The position may be suited to an entry-level or mid-level candidate depending on directly related experience.
Requirements
- Entry-level candidates: at least 1 year of customer-facing experience in the commercial fire/life safety and/or security systems industries.
- Mid-level candidates: at least 3 years of customer-facing experience in the commercial fire/life safety and/or security systems industries.
- Experience using Microsoft Office and business software systems.
- High school diploma or state-recognized GED.
- Must be at least 21 years old and have a valid driver's license with limited violations.
- Must meet eligibility requirements to participate in Siemens' fleet vehicle program.
- Must be legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Nice To Haves
- Associate degree from a two-year or technical college, or a bachelor's degree.
- At least 5 years of technical and/or customer-facing experience in the commercial fire/life safety or security systems industries.
- Experience in project management, sales, and/or as a technician.
Responsibilities
- Manage assigned service agreement accounts to meet financial targets and achieve customer satisfaction and retention.
- Balance on-site customer interactions with back-office responsibilities.
- Develop account strategies that support customer business goals, using the company’s service and product portfolio.
- Develop service delivery plans with customers to provide the scope of work defined in service agreements.
- Identify customer needs and make prioritized recommendations for service agreement additions, upgrades, and escalations.
- Participate in developing a master schedule for service delivery across customers in the service area.
- Lead quality assurance activities that support service agreement renewals.
- Maintain excellent organizational and interpersonal skills.
Benefits
- A variety of health and wellness benefits.
- Target incentive of 5% of base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
