Account Manager Fire & Life Safety

Pye-Barker Fire & Safety • Irving, TX

1d

About The Position

The Account Manager serves as the primary liaison between the branch and assigned clients, focusing on long-term partnerships and customer retention. The role oversees the company-client relationship and helps ensure fire and life safety service programs, inspections, monitoring, and project needs are delivered effectively. The Account Manager works with clients to understand their operational and compliance requirements while supporting short- and long-term business objectives.

The position includes account retention, budget oversight, renewal management, monitoring account performance and profitability, resolving customer concerns, and identifying opportunities to expand services. It also requires collaboration with operations, service, installation, branch leadership, and other internal teams to align customer expectations, regulatory requirements, and company objectives.

Requirements

• Excellent relationship-building and customer retention skills.
• Ability to grow account revenue through service expansion, contract renewals, cross-selling, and customer-focused programs.
• Experience analyzing account performance, sales reports, and customer trends to identify growth opportunities.
• Strong strategic account planning skills.
• Strong presentation, communication, and negotiation skills.
• Ability to manage multiple accounts, prioritize competing demands, and meet deadlines.
• Strong listening and problem-solving skills, including the ability to resolve client concerns quickly and effectively.
• Ability to serve as the primary contact for day-to-day account needs and long-term initiatives.
• Ability to work independently and collaborate with cross-functional teams.
• Detail-oriented, with strong organizational and follow-up skills.
• Experience forecasting revenue, monitoring account performance, and managing service-related budgets.
• Ability to partner effectively with operations, service, installation, and leadership teams.
• Knowledge of, or ability to quickly learn, fire and life safety services, including inspection, monitoring, alarm, sprinkler, suppression, and compliance-related solutions.
• Proficiency in Microsoft Office Suite, including advanced Excel and PowerPoint capabilities.
• Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent account management, sales, or customer retention experience.

Nice To Haves

• Fire and life safety industry experience.
• Commercial service sales, account management, or customer retention experience.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain relationships with facility managers, property managers, business owners, and other key stakeholders.
• Support customer retention through proactive account management and service delivery.
• Partner with operations and service teams to meet inspection, testing, monitoring, and service commitments.
• Conduct account reviews to identify customer needs, service enhancements, and growth opportunities.
• Develop and execute account retention, renewal, and strategic account plans.
• Monitor account performance, budgets, profitability, and revenue forecasts.
• Resolve customer concerns promptly and effectively.
• Identify opportunities for additional fire protection, life safety, inspection, monitoring, and service solutions.
• Collaborate with branch leadership and internal teams to support customer initiatives and long-term partnership growth.
• Keep client expectations, regulatory requirements, and company objectives aligned.
• Adhere to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Perform other duties as assigned.

Benefits

• Excellent pay
• Medical, dental, and vision coverage
• Company-paid life insurance
• Company-paid short-term disability
• 401(k) with employer match
• Paid vacation and company holidays
• Training and career development
• Company vehicle, if applicable to the job
• Immediate qualification for the ALL In Ownership Plan for eligible full-time employees

What This Job Offers

• Job Type: Full-time