Regional Account Manager

Securitas Security Services • Menlo Park, CA

2d • $100,000 - $105,000 • Onsite

About The Position

The Regional Account Manager leads security operations at two client locations in the Menlo Park area, serves as Securitas’ primary on-site representative and main client contact, and is accountable for operational performance and financial results. The role supports a key client account by managing day-to-day security operations, developing the on-site security team, and maintaining high service delivery and client satisfaction. The position calls for a service-first leader with a law enforcement or military background and an interest in growing within corporate security leadership.

Requirements

• Prior law enforcement or military experience.
• An associate degree plus 3–5 years of leadership experience in security, operations, or a related field; or 6–8 years of directly related experience with increasing responsibility. Equivalent combinations of education, certifications, and experience will also be considered.
• Demonstrated leadership experience managing teams in security, operations, or a similar environment.
• Strong problem-solving and decision-making skills, including the ability to act quickly and effectively.
• Ability to build trust and strong working relationships with clients and employees.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Comfort using basic technology, including email, scheduling systems, and reporting tools.
• Service-first mindset, clear communication skills, strong attention to detail, sound judgment, and ability to work independently and as part of a team.

Nice To Haves

• Experience managing multi-site operations or client accounts.
• Prior experience in corporate security or contract security services.
• Additional leadership, security, or project management certifications.
• Familiarity with security industry best practices and client service in a contract environment.

Responsibilities

• Manage security operations at two client locations, aligning operations with client expectations and Securitas standards.
• Represent Securitas on-site and model its core values of Integrity, Vigilance, and Helpfulness.
• Partner with Securitas leadership to improve processes, support future growth, and contribute to regional and program goals.
• Oversee payroll, billing, and basic financials for assigned sites.
• Monitor site-level costs and staffing in support of budget and profitability targets.
• Provide input on financial performance and support strategies to improve efficiency and service delivery.
• Lead, coach, and mentor security officers and supervisors.
• Set clear expectations, provide regular feedback, and address performance issues promptly.
• Foster accountability, teamwork, and continuous improvement.
• Serve as the main client contact at assigned locations and maintain stakeholder relationships through regular communication, responsiveness, and proactive problem-solving.
• Support client satisfaction, long-term partnerships, and client retention.
• Manage staffing and scheduling to ensure reliable coverage and continuity of operations.
• Oversee day-to-day site operations and ensure compliance with client requirements, Securitas policies, and applicable regulations.
• Use scheduling, reporting, and incident-management tools to monitor performance and address issues before they affect the client.
• Perform additional duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Paid time off, including vacation, holidays, and sick time in line with company policy
• Career growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree