Regional Account Manager
About The Position
The Regional Account Manager (RAM) provides sales leadership for a designated group of strategic accounts. The role partners with key customer management and stakeholders to identify, plan, and execute growth strategies for large-scale facilities services initiatives, including janitorial, the ABM EnhancedClean Program, facility services engineering, and parking management. The RAM also cross-sells other facility services and ensures ABM program quality and implementation of contract terms. The RAM is responsible for financial performance, P&L, accounts receivable, work order management, and problem resolution. As a leader, the RAM delivers client presentations and updates, supports retention and rebid efforts, and works with operations to identify opportunities, track escalations, and facilitate quarterly and client business reviews. The role is expected to meet and exceed fiscal quota and may require travel up to 50%.
Requirements
- Ability to communicate and present effectively to all levels, including executives.
- Ability to present to groups.
- Strong knowledge and experience in account management within the facilities services industry.
- Successful track record in selling and/or growing large, complex accounts.
- Ability to build relationships with existing clients to maintain current sales and facilitate add-on business and services.
- Ability to solve problems quickly and manage multiple accounts over a large geographic area.
- Proficiency in Microsoft Office or related software.
- Knowledge of assigned territories.
- Minimum of 5 years of relevant professional experience.
- Minimum of 4 years of major account experience.
- Minimum of 2 years of experience in the services sector.
- Ability to travel up to 50%.
Nice To Haves
- Bachelor's degree or equivalent level of professional experience.
Responsibilities
- Partner, consult, advocate, and communicate with key existing client management and internal stakeholders.
- Identify, plan, and execute growth strategies and tactics for existing clients.
- Assist with the retention and rebid RFP process for current customers.
- Support operations in tracking and recording escalations within the existing client base.
- Visit accounts with operations to identify additional opportunities.
- Present information to clients during key meetings and reviews.
- Facilitate the QBR/CBR process with operations.
- Facilitate internal growth through cross-selling and expansion.
- Maintain knowledge of ABM's full suite of services and capabilities to promote awareness among customers.
- Meet and exceed fiscal quota.
- Ensure ABM program quality and implementation of contract terms.
- Manage financial performance, P&L, accounts receivable, work orders, and problem resolution.
- Represent the company at local or regional conferences, national meetings, and trade organizations.
Benefits
- Comprehensive benefits package.
- Access to a world-class training program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
