Regional Account Manager
About The Position
The Regional Account Manager partners closely with Account Executives to provide professional, courteous, timely, and efficient support to current and prospective customers. This fast-paced role requires attention to detail and strong time management, and focuses on serving client accounts, coordinating projects, communicating with vendors, analyzing client needs, and creating brand awareness. The position contributes to regional sales programs and product initiatives, working with customers and colleagues across departments to meet sales targets, achieve annual revenue goals, and reduce customer churn. The Regional Account Manager reports to the Regional Vice President of Sales.
Requirements
- Bachelor’s degree; a degree in Business is preferred.
- Five or more years of experience in a similar role.
- Excellent oral and written communication and customer service skills across a variety of media and audiences.
- Ability to thrive in a fast-paced, results-oriented, collaborative environment.
- Ability to think critically and consider all areas involved when solving problems.
- Strong time-management and prioritization skills.
- Proficiency with computers and programs, including Microsoft Office Suite.
Nice To Haves
- Salesforce.com experience.
- Bachelor’s degree in Business.
Responsibilities
- Partner with Account Executives and the Regional Vice President to meet and exceed monthly, quarterly, and yearly sales goals.
- Qualify leads, generate opportunities, and schedule presentations through discovery calls and product demonstrations.
- Achieve weekly, monthly, and yearly metrics for opportunity generation, scheduled presentations, renewals, and other sales targets.
- Use Salesforce to research and generate accounts, prepare quotes, check product availability, and respond to customer inquiries.
- Assist with or create narrative proposals within Salesforce.com.
- Monitor Samples, Pilots, and Gratis orders and communicate status updates and progress with Sales Operations Consultants.
- Build strong customer relationships and provide regular status updates to support renewals.
- Attend product trainings and develop knowledge of product offerings.
- Deliver webinars introducing and demonstrating products, including their features and benefits, to increase new, add-on, and renewal sales.
- Assist with sales projects and campaign activities as needed.
- Escalate appropriate issues to sales leadership when necessary.
- Maintain knowledge of Salesforce (SFDC), SalesLoft, Oracle, and other sales tools.
- Communicate with Account Executives and sales support colleagues to troubleshoot, problem-solve, facilitate, and coordinate sales activities.
- Perform other duties as assigned.
Benefits
- A range of health insurance options, including a premium-free plan.
- Short-term and long-term disability insurance at no cost to employees.
- Flexible work arrangements through a Work From Anywhere Policy.
- Paid time off that employees can use as they see fit.
- Paid parental leave.
- Reduced working hours on full pay for soon-to-be and new parents.
- Free access to Carnegie Learning products for employees and their children.
- Quarterly wellness incentives.
- Monthly employee activities and a recognition program.
- Nine Employee Resource Groups.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
