Regional Account Manager

MARCECO LTD•Grand Rapids, MI

About The Position

The Regional Account Manager drives revenue growth by developing and maintaining relationships with assigned accounts in a defined region, selling products and services, and ensuring retail locations meet performance expectations. The role partners with Boost Field teams, leadership, branded retailers, and authorized retailers to maximize sales potential and communicate and achieve sales and performance expectations. It monitors market trends and competitor activity to shape sales strategies and identify business opportunities. The position is based at the main location in Grand Rapids, Michigan, with a day shift and travel listed as up to 50%; the qualifications also state the ability and means to travel up to 70%, generally in the local area. The role works with limited direction and is virtually self-supervising, with direct accountability for final results. It has advanced supervisory responsibilities, including assigning and scheduling work, setting priorities and procedures, ensuring work quality and quantity, approving time off and schedule adjustments, and providing training and coaching.

Requirements

High school diploma or GED equivalent.
One to two years of experience in the cell phone industry.
Three to five years of experience in sales and account management.
Three to five years of experience in customer service.
Proficiency in the MS Office suite of products.
Strong overall knowledge of the technology, telecommunications, or electronics industry.
Ability to travel up to 70% of the time; travel is generally in the local area.
Ability to communicate clearly, concisely, understandably, and professionally, verbally and in writing.
Ability to collaborate and negotiate effectively.
Ability to advise teams on compliance requirements, identify risks, and determine ways to mitigate them.
Ability to adjust priorities and manage time in a fast-paced environment.
Ability to develop specific goals and plans to prioritize, organize, and accomplish work for oneself and the team.
Attention to detail.
Ability to interact positively with internal and external customers and use active listening skills.
Problem-solving and root cause analysis skills.
Good decision-making skills.
Ability to interact positively with individuals from diverse cultural and socioeconomic backgrounds.
Ability to lead, motivate, and manage work teams in support of organizational objectives and goals.
Ability to develop and train a workforce, build relationships, and use workforce skills appropriately.
Advanced knowledge of company protocols, policies, and procedures.
Ability to establish constructive, cooperative interpersonal business relationships with people at varying levels of the organization.

Nice To Haves

One to two years of experience in retail.

Responsibilities

Serve as the primary point of contact for, and maintain relationships with, branded door dealer principals.
Work with the Director of Sales to develop dealer growth and performance strategies for Boost branded store distribution.
Direct and manage assigned accounts’ sales and performance; conduct training and performance reviews, and communicate sales goals and objectives individually and in groups.
Introduce and promote new products and services, provide sales reporting and training, and support account engagement to drive revenue.
Act as a liaison between branded dealer principals and internal departments to address dealer needs.
Join Sales Account Managers on visits to ensure directives and initiatives are executed effectively, providing guidance that supports confidence and independence.
Stay current on sales processes, products, services, and promotions through the sales portal, follow company policies and procedures, and ensure dealers are current on the same information.
Advise dealer partners on financial results, hiring, staffing, marketing, and store operations, and share best practices.
Analyze business reports, identify trends, communicate findings to dealer partners, and develop effective business plans.
Coordinate between stores and the corporation to identify and resolve issues, including finance, ePay, and inventory matters.
Develop sales and training objectives for each dealer partner to build and achieve sales goals.
Mentor and develop retail sales associates to support consistent and effective promotion execution; measure effectiveness through observation and sales metrics.
Participate in ongoing compliance projects, including merchandising, accessories, authorized third-party services, and retail visitation requirements, and ensure Sales Account Managers meet internal monthly compliance requirements.
Recruit and develop new retail partners within the defined region and prospect for viable retail real estate.
Meet growth expectations for assigned accounts and region, including acquisitions and opening new retail locations.
Plan and participate in community events that create awareness and drive traffic to retail locations, with an emphasis on increasing the customer base.
Build brand awareness and visibility for Marceco field support at retail locations through social media, and encourage retail partners to showcase their efforts on social media.
Analyze sales metrics and develop strategies to encourage sales behaviors that increase customer retention, including offering higher-quality products and services.
Communicate effectively and promptly, responding to email and phone communications in a timely manner.
Build relationships with new and existing retail partners through electronic communication and in-person sales calls.
Support Regional Account Managers in other regions with account management as needed.
Recruit retail partners and prospect for viable real estate in other defined regions as needed.
Perform other duties as assigned.