Regional Account Manager

James Hardie•Boston, MA

9d•$82,700 - $110,300

About The Position

The Regional Account Manager (RAM), Exteriors and Outdoor Living, reports to the District Sales Manager and works with a regional team of sellers. The RAM owns downstream contractor demand for all James Hardie products within an assigned segment. The role defends business, grows customer share of wallet and market share, drives material conversion, and expands adoption of premium products. The RAM executes district plans and partners with the Channel Manager and field teams to convert demand into sustained territory growth. The territory covers Southeastern Massachusetts, Cape Cod, and surrounding areas. The role manages key customer and dealer relationships, identifies growth opportunities, develops and executes account and territory plans, and uses CRM and performance data to organize activity and forecast account performance. It also drives demand across Exteriors and Outdoor Living products, supports cross-selling, and tailors engagement to assigned market segments such as single-family repair and remodel, single-family new construction, or multifamily new construction. The position requires a bachelor's degree or equivalent experience, at least three years of progressive sales experience, and at least one year of CRM experience. Travel outside the local market may be up to 50% of the time. A valid driver's license is required, and employment is contingent on maintaining a satisfactory Motor Vehicle Record that meets company driving eligibility standards.

Requirements

Bachelor's degree or equivalent experience.
At least 3 years of progressive sales experience, preferably in the building products industry.
At least 1 year of experience working with a Customer Relationship Management system such as Salesforce, HubSpot, or Zoho.
Ability to travel outside the local market up to 50% of the time.
Valid driver's license and ability to maintain a satisfactory Motor Vehicle Record meeting company driving eligibility standards.
Ability to cultivate relationships, grow networks, nurture leads, identify targets, negotiate, and collaborate with business leaders.
Understanding of sales processes, sales funnel management, sales practices, market segmentation, and go-to-market strategies.
Familiarity with CRM systems for organization and planning.
Strong business and financial acumen; ability to understand builder, dealer, and installer financials, market opportunities, and dynamics.
Ability to influence internal and external stakeholders, advocate for the company, and build relationships at all organizational levels.
Ability to present to large groups and communicate persuasively.
Familiarity with communication tools such as DISC and SLII.
Familiarity with basic construction practices and the residential construction process.
Ability to learn the James Hardie product line, including features, applications, installation considerations, and value drivers across residential and commercial projects.
High level of organization, discipline, and self-structure.

Nice To Haves

Progressive sales experience in the building products industry.
Strong construction-industry business and financial acumen.
Familiarity with communication tools such as DISC and SLII.

Responsibilities

Build and maintain long-term relationships with key customer accounts through consistent engagement, responsiveness, and value-added support.
Serve as the primary point of contact for assigned accounts and support customer satisfaction and loyalty.
Identify opportunities to expand product adoption, increase share of wallet, and introduce solutions that meet customer needs.
Develop structured account plans and execute account growth targets.
Conduct regular business reviews to assess account goals, performance, challenges, and future needs.
Translate customer feedback into recommendations for product, pricing, service, or process improvements.
Maintain account profiles, activity logs, and pipeline opportunities in CRM tools.
Use data to forecast account performance, identify trends, and prioritize actions.
Drive downstream contractor demand across Exteriors and Outdoor Living products and support material conversion.
Enable cross-selling opportunities in support of Channel Managers.
Own assigned dealer relationships, align accounts with company priorities, and enable effective cross-sell execution.
Partner with dealers to launch campaigns, train sales teams, and connect contractor demand to dealer programs.
Execute the defined market-segment specialization and tailor engagement and messaging to segment-specific needs.
Develop and execute a territory plan that translates regional priorities into daily activity.
Manage pipeline, targeting, and follow-up to meet demand-generation goals; adjust approach based on performance and market feedback.
Partner with the Channel Manager and field teams to convert demand into sustained territory growth.