Sales Associate Jobs

About The Position

Requirements

• Working knowledge of all job duties including Cake Decorator, Baker, and Sales Associate.
• Strong communication skills.
• Good leadership and interpersonal skills.
• Proven ability to manage people.
• Ability to maintain professional demeanor in dealing with customers and co-workers.
• Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
• Operates computer software and electronic ordering devices to order and label product, plan sales, inventory and scheduling.
• Good understanding of overall Company practices and Bakery Department policies and procedures.
• Ability to judge and react to business activity.
• Must frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 40 pounds.
• Pushes and pulls fully loaded hand trucks and pallet jacks.
• Performs repetitious arm movement required to decorate, prepare and package product.
• Must stand for long periods of time, walk, bend, stoop, twist and turn frequently and occasionally climb ladders.
• Manual dexterity and good eye-hand coordination are necessary.
• Must operate related equipment such as: oven, mixers, microwave oven, bread slicer, scales and proof boxes.
• Uses work aids such as knives, scrapers and decorating tools.
• Must use trash compactor and baler.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Knowledge of basic math and weights and measures.
• Proven ability to manage people and maximize productivity.
• Must maintain professional demeanor in dealing with customers, vendors and co-workers.
• Basic knowledge of employment laws and workplace practices.
• Extensive working knowledge of profit and loss statements.
• Complies with and ensure compliance with Company grooming standards and dress code.
• Utilizes cleaning supplies, including chemicals, and equipment.
• Hands are frequently exposed to water and cleaning agents.
• Requires use of plastic or latex gloves.

Nice To Haves

• Occasional travel, including overnight travel, may be required.
• May be required to work nights, weekends and holidays.
• Scheduled hours will vary.
• Good attendance is required.

Responsibilities

• Champion corporate and division customer service programs.
• Plan, organize, and direct day-to-day operations of the Bakery Department.
• Conduct daily inspections of all Bakery department sections and initiate corrective measures.
• Oversee and assist with all bakery department duties including proofing, baking, decorating, slicing, and packaging.
• Implement effective promotional and seasonal displays.
• Prevent shrink and control expenses.
• Accurately complete, maintain, and monitor daily log sheets, purchase reports, sales and labor reports, and other required paperwork.
• Maintain records on ad item movement.
• Order, check, receive, and control inventory to ensure adequate product quantity, quality, and freshness.
• Maintain inventory levels according to Division directives.
• Stock and rotate product.
• Maintain and organize the bakery department cooler and freezer.
• Conduct periodic inventories and process administrative paperwork.
• Ensure that bakery product quality, baking, and decorating standards are met.
• Ensure proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures, and monitoring product flow.
• Comply with retail labeling laws, federal and state regulations, and Company policies.
• Follow Company policy in handling quick sale items.
• Comply with all federal, state, and local health and food safety standards.
• Assist customers by taking and filling special orders.
• Make product suggestions and engage in suggestive selling.
• Make intercom announcements.
• Ensure cleanliness and sanitation of sales floor, work area, freezer, cooler, equipment, and retail cases.
• Handle customer relations and engage in suggestive selling and other sales techniques.
• Monitor daily log sheet, purchase report, and sales and labor report.
• Attend required training and sales meetings.
• Implement emergency procedures in the event of equipment and computer software malfunctions.
• Supervise, motivate, direct, train, and participate in the hiring of Bakery Department personnel.
• Monitor associate performance and recommend personnel actions to the store director.
• Identify and train associates with high potential for advancement opportunities.
• Schedule personnel to ensure adequate coverage and service levels.
• Communicate sales goals, department performance, and sales opportunities to department associates.
• Comply with and ensure compliance with all Company policies and procedures.
• Resolve associate complaints where appropriate and report action taken to the Store Director.
• Immediately report any potential serious policy violations to the Store Director and assist in appropriate handling.
• Answer and respond to incoming calls appropriately.
• Receive and appropriately resolve customer complaints and report to the Store Director as appropriate.
• Perform all job duties with honesty and integrity and in compliance with Company policies and procedures.

Benefits

• medical
• dental
• vision
• disability
• life insurance
• sick pay (accrued based on hours worked)
• PTO/Vacation pay (accrued based on hours worked)
• paid holidays (9 days annually)
• bereavement pay
• retirement benefits (pension and/or 401k eligibility)