Sales Associate

Express • Minnetonka, MN

4d • Onsite

About The Position

PHOENIX Retail, LLC is seeking a Retail Sales Associate for its Express brand at the Ridgedale store. The Sales Associate provides customers with a great in-store shopping experience and assists with additional store tasks, including stocking, cleaning, and folding merchandise. The role includes maintaining a safe, clean, and inviting store environment; supporting product launches; serving customers; processing transactions; resolving service issues; and encouraging participation in credit and loyalty programs. Other essential functions may be assigned by a supervisor.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant job experience; 0–2 years listed.
• Proficiency using technology, including iPads and registers.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Meet the physical requirements of the role.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Positively resolve customer service issues and determine whether to resolve or escalate them; communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customers to participate.
• Assist with stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
• Part-time associates can access individual insurance coverage options through LIG Solutions, including medical, dental, vision, supplemental, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED