Seasonal Sales Associate

Cole Haan•St Augustine, FL

About The Position

At Cole Haan, the Seasonal Sales Associate, also described as a Stylist, inspires confidence through style by serving as a trusted advisor, fit expert, and brand ambassador. The role brings the “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations that help customers find products suited to their lifestyles and everyday needs. By following the “Step Into Style” approach, the Stylist creates inspiring shopping experiences, builds customer confidence and loyalty, and supports store sales and goals. The position combines customer styling and sales with store operations. The Stylist helps customers across product categories, maintains knowledge of seasonal collections and fashion trends, and contributes to a collaborative, inclusive, customer-focused team. Operational work includes shipment processing, replenishment, omni-channel order processing, housekeeping, and following company procedures and safety standards.

Requirements

Must be at least 16 years of age.
Must be available and able to work a flexible schedule to meet retail business needs, potentially including nights, weekends, and holidays.
Able to accomplish multiple tasks in a fast-paced environment.
Able to work effectively with others in a team-oriented environment.
Provide excellent customer service.
Able to communicate effectively in verbal and written English.
Able to operate POS systems and demonstrate professional phone skills.
Able to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of the upper extremities.
Able to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to identify customer needs, build connections, and provide personalized solutions.
Assist the leadership team in carrying out store initiatives that support profitability and business objectives.
Represent the brand and uphold its standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions.
Address customer concerns, overcome objections, and recommend products suited to customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build lasting customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute positively to a collaborative, inclusive, customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.