Sales Associate

Petco • New Lenox, IL

4d • Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment for everyone who visits. This role is suited to someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced retail environment.

The position involves customer service and sales, cashiering, product and pet-care guidance, stocking and inventory support, merchandising, store recovery, and maintaining a clean and organized sales floor. Associates are also responsible for supporting animal health and safety in accordance with Petco policies and standards, following company procedures, and assisting with additional tasks as assigned.

The role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. It involves frequent standing and walking, along with bending, kneeling, reaching, and lifting. Associates must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. The work includes proximity to animals and possible exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed for Pet Care Center operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability for operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet-care information to help customers make informed choices.
• Greet customers and provide friendly, helpful, solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Assist customers in selecting products and services that meet their pets’ needs.
• Educate customers about products, services, and promotions, and support store sales and service goals.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Help maintain a clean, safe, welcoming, organized, and visually appealing sales floor.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
• Collaborate with teammates to support store goals.
• Follow company policies, procedures, and safety standards, and support additional tasks as assigned.

Benefits

• Opportunities to learn, grow, and explore career paths.
• The posting refers applicants to Petco Total Rewards information covering health and financial benefits, 401(k), incentives, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed