Sales Associate

Leeds West Group • Arvada, CO

4d • Onsite

About The Position

A Sales Associate supports the Store Manager with daily business operations while delivering exceptional automotive customer service and contributing to sales and business goals. The role involves advising customers about automotive repair and maintenance, promoting services and products, coordinating appointments and repair work, processing orders and payments, and maintaining accurate records. The Sales Associate also helps manage shop performance, inventory, costs, and budgets; serves as a facility key holder; supports safety and team development; and collaborates with store and senior management. This is a full-time, overtime-exempt, onsite position requiring at least 32 hours per week. Hours and schedules vary by location and business needs, and the position regularly involves long hours and frequent weekend work. Local-store travel may be up to 50%, with overnight travel under 5% unless assigned otherwise.

Requirements

• At least 18 years of age.
• Active, unrestricted driver’s license.
• High school diploma or equivalent.
• Prior automotive industry knowledge and/or experience is required.
• Strong integrity, active listening, communication, interpersonal, diplomacy, customer service, and sales skills.
• Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
• Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
• Excellent organizational, analytical, decision-making, problem-solving, and time-management skills.
• Proficiency with technology, computers, software systems, and Digital Vehicle Inspections (DVI).
• Proficiency in inventory and expense management.
• Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
• Ability to meet consistent attendance expectations.
• Legal authorization to work in the United States while employed by Leeds West Groups.
• Successful completion of background and Motor Vehicle Records checks and ability to maintain a clean driving record.
• Ability to meet the physical demands of the role, including frequent movement, driving, and lifting or carrying parts and equipment weighing up to 50 pounds or more.
• Ability to work at least 32 hours per week, including frequent weekends and long hours as required.

Nice To Haves

• Bachelor’s degree in business management or a related field.
• At least one year of related experience.

Responsibilities

• Support the Store Manager in overseeing daily operations, including scheduling, staffing, customer satisfaction, and workflow.
• Provide professional customer service, handle customer concerns, and support customer satisfaction through sales interactions and follow-ups.
• Listen to customers and recommend automotive repair and maintenance services, products, and appropriate additional services.
• Explain service offerings, benefits, and pricing, and use promotions and incentives to encourage bookings and repeat business.
• Coordinate with technicians and staff to ensure appointments are completed accurately and efficiently.
• Schedule and confirm appointments, follow up on upcoming appointments, and address scheduling changes or conflicts.
• Maintain accurate customer records, service histories, and appointment schedules in company systems.
• Process service orders, invoices, and payments accurately and efficiently.
• Ensure services meet company, safety, and industry standards.
• Assist with analyzing and monitoring KPIs and identifying opportunities to improve shop performance.
• Assist with inventory, shrinkage, business costs and expenses, P-Card use, payroll management, and injury and damage claims.
• Serve as a facility key holder and complete opening and closing procedures, including deposits and system close-out; respond to after-hours alarms and security concerns.
• Help reduce workplace safety risks and support training and compliance with OSHA and company safety policies.
• Ensure test drives comply with company procedures, safety practices, and traffic laws.
• Maintain a clean, organized, and safe workplace and follow OSHA requirements.
• Stay current on automotive industry trends, technology, and regulatory changes.
• Collaborate with the Store Manager and senior management on business plans, initiatives, programs, and budgets.
• Support an inclusive and cohesive team environment and employee development.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance.
• Flexible and health savings account options.
• Retirement savings plan.
• Voluntary life and disability insurance plans.
• Paid time off and holidays.
• Pay incentive programs and performance awards.
• Professional development opportunities and reimbursements.
• Employee discounts on automotive services and products.
• Paid uniforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED