Seasonal Stylist (Sales Associate)

Cole Haan•Camarillo, CA

About The Position

As a Stylist (Sales Associate) at Cole Haan, you serve as a trusted advisor, fit expert, and brand ambassador. You bring the “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations that help customers find products suited to their lifestyles and everyday needs. Using the “Step Into Style” approach, you create inspiring shopping experiences that build customer confidence and loyalty while supporting store sales and goals. The role combines sales and styling with customer relationship building and store operations. You guide customers across product categories, stay informed about seasonal collections and fashion trends, and help maintain the store’s visual standards and daily operations. Cole Haan states that it is an equal opportunity employer committed to equal opportunity employment and equal treatment of qualified individuals.

Responsibilities

Achieve personal sales and key performance goals, driving revenue through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent the brand by meeting Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with styling recommendations and head-to-toe solutions suited to their lifestyles and individual styles.
Address customer concerns, overcome objections, and recommend solutions that fit customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and current fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver experiences that inspire confidence.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build lasting customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss-prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.