Retail Sales Associate

European Wax Center • South Elgin, IL

3d • Onsite

About The Position

Ballast Wax Services, LLC, an independent European Wax Center franchisee, is hiring a Guest Service Associate to serve as the first point of contact for guests at its South Elgin center. The role sets the tone for the guest experience by welcoming visitors, explaining services and products, managing reservations and inquiries, and maintaining a smooth-running front desk. The associate also contributes to sales and rebooking goals, supports daily center operations, and helps create a warm, organized environment that encourages guests to return.

The role is offered in person, with full-time and part-time schedules available. Candidates should be available for evenings and weekends. The stated starting hourly base rate is $16, with performance commissions and bonuses that may add $3–$7 to the effective hourly rate. Full-time benefits are available to employees working 30 or more hours per week; other listed benefits apply to all team members.

Requirements

• Warm, genuine, and professional guest-facing manner.
• Comfort with sales, educating guests, and recommending services and products without being pushy.
• Ability to stay calm and manage a busy front desk while handling phones, check-ins, and questions.
• Team-oriented approach and willingness to pitch in.
• Availability for evenings and weekends.

Responsibilities

• Warmly greet guests with professionalism and genuine enthusiasm.
• Educate guests about services, policies, and what to expect during visits.
• Answer phones, manage the reservation book, and handle guest inquiries.
• Educate guests about Wax Pass savings, products, and promotions.
• Explain the benefits of waxing frequency and skincare products, and make recommendations without being pushy.
• Meet or exceed individual sales and rebooking goals and contribute to center-wide performance targets.
• Support opening and closing procedures and daily administrative tasks.
• Process transactions accurately and manage guest profiles using the POS system.
• Maintain a clean, organized, and welcoming lobby and front desk.
• Participate in ongoing training and team meetings.
• Collaborate with teammates and contribute to a positive center culture.

Benefits

• Medical and supplemental insurance for full-time employees working 30 or more hours per week.
• 401(k) with employer match, available to all team members regardless of hours.
• Paid time off; amount varies by role and tenure.
• 50% discount on EWC waxing services.
• 40% discount on EWC skincare products.
• Performance-based STRUT Bucks redeemable toward services and products.
• Ongoing training and skill development.
• Growth opportunities, including a path to advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed