About The Position
The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items while contributing to the success of the department. The role also supports fulfillment and other duties as necessary. Responsibilities include helping customers in both digital and physical channels, maintaining fragrance inventory and presentation, participating in sales activities, and following safety, hygiene, asset protection, and inventory-control procedures. The position requires dependable attendance and punctuality and the ability to work a flexible retail schedule.
Requirements
- High school diploma or equivalent.
- 1–2 years of related experience.
- Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
- Resourcefulness and the ability to adapt quickly to changing priorities.
- Ability to work independently and as part of a team.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Color vision.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide exceptional customer service to digital and physical customers, making appropriate partnerships when necessary.
- Explain and demonstrate fragrances through actual application or card application.
- Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
- Attend product training classes and seminars.
- Ensure proper presentation, organization, storage, and replenishment of stock.
- Participate in pre-selling and sales-driving events to maximize sales.
- Process new receipts, damages, testers, and return-to-vendor items in a timely manner.
- Keep the work area free from hazards and work safely.
- Follow asset-protection, inventory-control, compliance, shortage-program, and hygiene procedures.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Maintain dependable attendance and punctuality.
- Perform fulfillment and other duties as necessary.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
