Retail Fragrances Sales Associate, Westfield Valley Fair - Full Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers on fragrance notes, layering techniques, and usage while building meaningful customer connections and anticipating needs. You help prepare and maintain a clean, organized, shoppable sales floor; review sales goals, new arrivals, best sellers, trends, and promotions; and support merchandising, inventory, pricing, and merchandise moves. You promote loyalty benefits and credit accounts, use clienteling tools and sales technology, and collaborate with teammates to meet and exceed sales goals. The position requires flexible availability, including weekends and holidays, and at least one year of customer service or selling experience.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess preferences, demonstrate fragrances, and make tailored recommendations.
- Ability to use point-of-sale technology, digital tools, and clienteling tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and build friendly, personalized relationships through attentive service.
- Assess customers’ fragrance preferences and demonstrate products, providing tailored recommendations and education on fragrance notes, layering, and usage.
- Demonstrate and sell fragrances and related beauty products while meeting and surpassing daily sales goals.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement.
- Keep the sales floor clean, organized, and shoppable, including merchandising new receipts and supporting merchandise moves.
- Process damages, testers, and selected merchandise for return to vendors; update signs and pricing.
- Promote loyalty program benefits, acquire new customers by opening credit accounts, and use clienteling tools to build lasting relationships and promote offers, launches, and events.
- Use point-of-sale systems, handheld equipment, and digital selling tools to complete transactions and support the shopping experience.
- Collaborate with colleagues and the Beauty team, participate in ongoing training and vendor education, and contribute to individual and store results.
- Maintain hygiene, inventory, and compliance standards.
- Provide a sincere closing interaction, ensure customers have what they need, and thank them for their business.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
