Seasonal Retail Sales Associate, Westfield Valley Fair

Macy's•Santa Clara, CA

1d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, make personalized recommendations, connect them with products and services, and work toward sales goals through customer engagement and effective selling behaviors. You help create trust, encourage customer loyalty, and provide service that goes beyond cashiering. You also help keep the shopping space clean, organized, and inviting. Daily activities include preparing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise and displays, processing damages and vendor returns, updating signs and prices, and supporting merchandise moves. You share loyalty program benefits, ensure customers have what they need, and end interactions with a sincere thank-you. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Enjoy meeting people, learning about them, and sharing information.
Ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to use electronic devices and technology, including handheld equipment and cash registers, and process register transactions.
Ability to talk, lift, move, stand, and reach with arms and hands as required by the role.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Deliver welcoming, personalized customer service and recommend relevant products and services.
Engage customers and use effective selling behaviors to achieve sales goals and build customer loyalty.
Prepare and maintain a clean, organized, inviting, and shoppable sales floor.
Review sales goals, new arrivals, top-selling items, trends, and promotions.
Merchandise new receipts and support merchandise moves.
Process damaged merchandise, testers, and selected merchandise returns to vendors.
Update signs and pricing.
Share loyalty program benefits and complete customer interactions with a sincere thank-you.
Collaborate with colleagues to support customers and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.