Retail Fragrances Sales Support Associate - Coty, Westfield Valley Fair - Full Time

Macy's•Santa Clara, CA

2d•Onsite

About The Position

The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items, while contributing to the success of the department. The role also involves fulfillment and other duties as necessary. Colleagues serve digital and in-store customers, maintain fragrance displays and stock, support inventory accuracy and sales events, and follow safety, hygiene, asset protection, and inventory procedures.

Requirements

High school diploma or equivalent.
1–2 years of related experience.
Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
Resourcefulness and ability to adapt quickly to changing priorities.
Ability to work independently and as part of a team.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Color vision.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide exceptional customer service to in-store and digital customers, making appropriate partnerships when needed.
Explain and demonstrate fragrances through actual application or card application.
Partner with the Fragrance Counter Manager or CSX Manager on inventory and other inaccuracies.
Attend product training classes and seminars.
Ensure proper presentation, organization, storage, and replenishment of stock.
Participate in pre-selling and sales-driving events to maximize sales.
Process new receipts, damages, testers, and returns to vendors in a timely manner.
Keep the work area free from hazards and work safely.
Follow asset protection, inventory control, compliance, and shortage-prevention procedures.
Comply with hygiene standards.
Foster an accepting and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
Maintain dependable attendance and punctuality.
Perform fulfillment and other duties as necessary.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.