Rugs, Westfield Valley Fair - Full Time

Macy's•Santa Clara, CA

2d•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You use and continually develop product knowledge to educate customers and meet their needs. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability. The role involves helping customers select furniture and related products, completing orders using technology, and supporting customers who use devices to shop and compare. You maintain contact with customers before and after delivery, help resolve delivery issues, and follow Asset Protection and inventory control procedures. You also contribute to an accepting and respectful environment that builds authentic connections with colleagues, customers, and communities.

Requirements

1–2 years of related experience is required.
Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and the ability to adapt quickly to changing priorities.
Ability to lift at least 50 pounds and meet the stated physical requirements.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage with customers to understand their furniture needs and use knowledge of store products and services to build sales and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders and help customers envision and select suitable products, including supporting customers who use devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolution.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow Asset Protection and inventory control compliance procedures.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice