Rugs, Northgate - Full Time

Macy's•San Rafael, CA

17h•$18 - $24

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in Macy’s Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that suit their lifestyles and needs. The role includes achieving sales goals, promoting protection plans, managing return rates, encouraging engagement with the loyalty program, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. By keeping current with product training, digital tools, and vendor resources, you provide guidance and address customer questions and concerns. You also maintain contact with customers through the delivery process and resolve issues to support customer satisfaction. Colleagues prepare the sales floor, review goals and product information, assist customers, maintain merchandise presentation, update signs and pricing, and support merchandise moves. They work collaboratively with teammates and continuously develop their skills to support individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to handle electronic devices.
Ability to meet daily sales challenges and client and protection plan goals.
Ability to work independently and adapt to changing priorities while contributing to a team.

Responsibilities

Create personalized shopping experiences and build lasting customer relationships.
Demonstrate product knowledge and help customers select furniture suited to their needs.
Achieve sales goals, including client and protection plan goals.
Promote protection plans, manage return rates, and encourage customer engagement with the loyalty program.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment activities, and merchandise moves in the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, trends, and promotions using digital tools and vendor resources.
Maintain contact with customers before and after delivery and resolve delivery-related issues.
Keep the sales floor clean, organized, shoppable, and ready for customers; recover the floor and update signs and pricing.
Collaborate with colleagues to support customers and achieve individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice