Rugs, Route 22 Furniture - Full Time

Macy's•Springfield, NJ

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in Macy’s Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. You work toward sales goals, promote protection plans and the loyalty program, manage return rates, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product training through digital tools and vendor resources, provide expert guidance, and address customer questions and concerns. You maintain contact with customers through the delivery process and help resolve issues to support a positive experience. You help keep the sales floor clean, organized, and ready for customers; review goals, new arrivals, products, trends, and promotions; engage customers in friendly, personal conversations; follow up to support satisfaction; and maintain the sales area by recovering the floor, updating signs and pricing, and supporting merchandise moves. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create exceptional shopping experiences and build lasting customer relationships through personalized service and product knowledge.
Help customers find furniture solutions that suit their lifestyles and needs.
Achieve sales goals and work toward client and protection plan goals.
Promote protection plans and the customer loyalty program, and encourage customers to open credit accounts.
Manage return rates.
Support inventory and fulfillment activities within the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, top-selling items, trends, and promotions; answer customer questions and concerns.
Maintain contact with customers throughout the pre- and post-delivery process and resolve issues to support satisfaction.
Help keep the sales floor clean, organized, and ready for customers; recover the floor, update signs and pricing, and support merchandise moves.
Provide a warm welcome, engage customers in personal conversations, and follow up with clients.
Support teammates with honesty, care, and collaboration.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.