Retail Fragrances Sales Associate, Westfield Valley Fair - Full Time

Macy's•Santa Clara, CA

About The Position

As a Fragrance Sales Associate at Macy’s, you create a welcoming environment through genuine hospitality and exceptional customer service. You offer personalized fragrance recommendations, demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You build customer connections, anticipate needs, and contribute to a seamless shopping experience. You help prepare and maintain the sales floor, stay informed about sales goals, new arrivals, top sellers, trends, and promotions, and engage customers with tailored recommendations. You support merchandising and inventory upkeep, process damages, testers, and merchandise returns to vendors, update signs and pricing, and assist with merchandise moves. You promote loyalty benefits, acquire new customers by opening credit accounts, meet sales goals, and use point-of-sale and mobile selling technology. This is a full-time role, typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and availability needs depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. The role involves frequent standing, moving, lifting, reaching, and use of computers and other technology.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and make tailored product recommendations.
Comfort communicating and collaborating with customers and colleagues.
Ability to use point-of-sale technology, digital tools, and handheld equipment.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and provide personalized fragrance recommendations based on their style, mood, and preferences.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
Build customer relationships, anticipate customer needs, and promote customer loyalty and repeat visits.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, and merchandise moves.
Process damages, testers, and selected merchandise for return to vendors; update signs and pricing.
Use clienteling tools to build relationships and promote offers, product launches, and events.
Collaborate with the Beauty team and participate in sales events and ongoing training and vendor education.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Meet and surpass daily sales goals through exceptional service.
Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
Maintain hygiene and compliance standards and provide a sincere, helpful conclusion to customer interactions.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.