Room Attendant Jobs

About The Position

Requirements

• Previous housekeeping or cleaning experience preferred but not required (training will be provided).
• Neat appearance and a pleasant, professional demeanor.
• Strong attention to detail and a reliable, positive attitude.
• Ability to manage time effectively and maintain a steady pace throughout the shift.
• Ability to communicate effectively with guests and team members.
• Ability to read room numbers, dates, and basic written instructions.
• Willingness to work a flexible schedule including weekends and holidays.
• Ability to stand and walk for extended periods, up to a full shift.
• Ability to reach corners on floors and high places, bend, stoop, and position self throughout the shift.
• Ability to navigate and push carts weighing up to 100 lbs in tight spaces.
• Ability to lift, carry, and position loads of at least 25 lbs, and up to 30 lbs regularly.
• Ability to operate equipment including spray bottles, vacuums, mops, brooms, dustpans, scrub pads, and dusters.

Responsibilities

• Clean and prepare guest rooms and suites to resort standards, including making beds, vacuuming, dusting, mopping, and replenishing amenities.
• Engage warmly with guests encountered during the shift to ensure their stay is going well.
• Ensure all assigned rooms are completed on time and meet quality and consistency standards.
• Maintain a clean, orderly, and properly stocked work cart throughout the shift.
• Replace linens, towels, and supplies in accordance with resort standards and the Green Program.
• Practice safety standards and remain alert to potential hazards such as broken glass, frayed cords, leaks, broken locks, or suspicious activity, reporting anything observed promptly.
• Follow all department procedures for key control, lost and found, and incident reporting.
• Handle all guest belongings and property with care and respect at all times.
• Maintain cleaning equipment and supplies in good working order and report any concerns to a supervisor.
• Report maintenance issues, damaged items, or safety concerns promptly.
• Work collaboratively with team members and other departments to support smooth daily operations.
• Remain alert, courteous, and helpful to guests and co-workers throughout the entire shift.
• Perform additional duties as requested by the Supervisor or Executive Housekeeper.
• Uphold Black Rock Mountain Resort's values of People First, Integrity, and Excellence in every interaction.