Guest Room Attendant

MPM Macon • Fayetteville, GA

24d • Onsite

About The Position

The Guest Room Attendant is responsible for keeping guest rooms clean and replenishing minibar amenities to provide exceptional service consistent with Autograph Collection standards under the Mainsail Lodging and Development franchise. The role also includes attending to guest requests, reporting room or maintenance issues, and maintaining housekeeping work areas and supplies.

Requirements

• High school diploma or equivalent.
• Previous hospitality experience.
• Previous experience in a cleaning position.
• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to use technology such as computers, tablets, and iPads.
• Organizational skills.
• Proven ability to work quickly and efficiently.
• Ability to take initiative and handle assignments with limited supervision.
• A sense of ownership in work.
• Ability to sit or stand for extended periods, bend, and lift or pull 50 pounds.
• Ability to communicate clearly and work long hours as needed.
• Ability to make sound judgments quickly and manage multiple tasks while progressing toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities within the property, resort, and community.
• Ability to maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace problems.

Responsibilities

• Clean and sanitize assigned hotel rooms, including dusting, vacuuming, changing bed linens, and cleaning windows, mirrors, bathrooms, vents, walls, carpets, lobby areas, and common areas within shift time requirements.
• Replenish guest room amenities, including toiletries and minibar items.
• Report technology, maintenance, or room-ware issues to the Housekeeping Manager.
• Interact professionally with hotel guests, provide assistance, and share hotel knowledge as appropriate.
• Assist guests with special requests, including amenities and room-ware needs.
• Maintain cleanliness and organization of the housekeeping office and storage area.
• Clean and restock carts daily.
• Perform turndown service when requested by a guest.
• Report suspicious activity, unusual items, or irregular behavior.
• Review the daily board and refresh stayover rooms.
• Complete other necessary duties as reasonably assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED