Guest Room Attendant

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

About The Position

The Guest Room Attendant maintains clean, comfortable, and welcoming guest rooms, hallways, and assigned public areas in accordance with Hotel Drover’s standards. The role supports an exceptional guest experience by servicing rooms promptly, thoroughly, and safely while meeting quality, cleanliness, and hospitality expectations. The attendant follows hotel procedures and brand standards, prepares and maintains housekeeping carts, and services rooms using approved access procedures. Duties include making beds, changing linens, replenishing amenities, cleaning and sanitizing bathrooms, dusting, polishing, vacuuming, and caring for floors. The attendant also checks rooms and items for proper presentation and working condition, maintains hallways and service areas, reports maintenance or safety concerns, handles Lost & Found items according to procedures, and responds courteously to guests. The role requires discretion with guest and company information and a clean, professional appearance.

Requirements

Ability to follow detailed cleaning and safety procedures.
Strong attention to detail and quality standards.
Flexible schedule with availability to work evenings, weekends, and holidays.
Ability to work independently and as part of a team.
Commitment to warm, respectful, service-oriented hospitality.
Ability to stand, walk, bend, stoop, kneel, reach, and twist for extended periods.
Ability to regularly lift, carry, and move up to 25 lbs and move heavier items with assistance.
Ability to push and pull a loaded housekeeping cart over various surfaces.

Nice To Haves

Previous hotel or hospitality experience.
Familiarity with hotel cleaning standards and procedures.
Strong time management and organizational skills.
Detail-oriented with a proactive approach to guest service.

Responsibilities

Service guest rooms daily according to hotel procedures, quality expectations, and brand standards.
Stock and organize housekeeping carts with linens, amenities, and cleaning supplies.
Enter guest rooms using approved access procedures and ensure the room is vacant before entry.
Make beds, replace linens and terry, replenish guest amenities, and remove trash and soiled items.
Clean and sanitize bathroom fixtures, floors, mirrors, and surfaces.
Dust, polish, vacuum, and perform floor care in guest rooms and assigned hallways.
Inspect guest rooms to ensure furniture, appliances, and amenities are present and working.
Straighten furniture, desks, and room items to meet presentation standards.
Maintain cleanliness in hallways, closets, and service areas.
Promptly report maintenance issues, safety hazards, missing items, and damaged equipment.
Handle Lost & Found items according to hotel procedures.
Respond professionally and courteously to guest requests and interactions.
Maintain a clean, professional appearance, including proper uniform and name badge.
Protect the confidentiality of guest and company information.
Perform other duties as assigned.