Guest Room Attendant

Janko Hospitality • Oak Brook, IL

4d

About The Position

A Guest Room Attendant at Hyatt House Oak Brook is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies. Duties include making beds, dusting, vacuuming, replenishing amenities, and ensuring rooms are ready for guest occupancy. The attendant reports maintenance issues promptly and provides courteous, efficient, and attentive guest service to support guest satisfaction and the hotel’s reputation for excellence.

The role assists room attendants by delivering and collecting supplies, amenities, and linen; maintains organized, stocked linen closets; completes daily housekeeping reports; and helps keep hotel public spaces clean and organized. The attendant follows key checkout procedures and established safety, security, OSHA, and Blood Borne Pathogens requirements, including safe handling of cleaning chemicals and equipment. Other duties may be assigned by management.

Requirements

• High school diploma, GED, or equivalent years of relevant work experience.
• Previous customer service or hotel experience.
• Friendly demeanor with excellent communication and customer service skills.
• Strong organizational and prioritization skills.
• Ability to work seven days a week, including weekends and holidays, and rotating shifts as needed.
• Ability to lift supplies weighing up to 40 pounds.
• Ability to stand and walk throughout the workday; sitting is very limited.
• Ability to reach, push, pull, twist, bend, stoop, crouch, and kneel.
• Good vision for inspecting work and ensuring quality standards.

Nice To Haves

• Housekeeping experience.

Responsibilities

• Clean and maintain guest rooms and public areas to hotel standards.
• Sanitize restrooms; dust surfaces; clean mirrors, fixtures, floors, furniture, and equipment; vacuum carpets, upholstered furniture, and draperies; empty wastebaskets; remove trash; and sweep, scrub, or mop as needed.
• Restock guest rooms with supplies, linens, stationery, glasses, and bathroom amenities.
• Deliver and collect supplies, amenities, and linen to support room attendants on guest floors.
• Maintain and organize linen closets and ensure supplies are stocked and readily available.
• Maintain cleanliness and organization in stairwells, hallways, vending areas, outdoor corridors, the lobby, break room, fitness center, back office, laundry room, and public restrooms.
• Complete daily housekeeping reports as required.
• Follow key checkout procedures and keep room doors locked and secure.
• Follow safety and security protocols, including OSHA and Blood Borne Pathogens regulations, and safely use cleaning chemicals and equipment.
• Greet and assist guests in a friendly, professional manner; smile, acknowledge, and greet guests in rooms and when passing by.
• Maintain a professional appearance and wear the proper uniform.
• Perform other tasks assigned by management to support guest satisfaction.
• Work independently, follow instructions, and prioritize tasks effectively.

Benefits

• Competitive compensation package.
• Full benefits package, including 401(k) with matching and paid time off from Day 1.
• Hotel discounts at locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED