Guest Room Attendant

PRIME GROUP•Marathon, FL

12d•Onsite

About The Position

The Guest Room Attendant supports hotel success by meeting or exceeding guest expectations for room cleanliness and helping deliver guest service at Curio by Hilton. The role ensures guest satisfaction through attentive service and clean, comfortable guest rooms. The position is based at Faro Blanco Resort Yacht Club in Marathon, Florida, and is full-time. The Room Attendant reports to the Executive Housekeeper or Housekeeping Supervisor. The attendant prepares and maintains an organized housekeeping cart, cleans assigned rooms to company and brand standards, replenishes guest supplies, checks room equipment, and reports room status and maintenance needs. The role also requires professional interactions, compliance with service, brand, safety, and emergency standards, and secure handling of rooms, keys, and lost property. Prime Group describes itself as a privately owned company with a portfolio spanning retail, offices, mixed-use developments, hotels, resorts, restaurants, and residential communities. It emphasizes sustainable real estate development and offers opportunities for professional development and career advancement within a growing organization.

Requirements

High school diploma, GED, or equivalent combination of education and experience.
Excellent interpersonal and communication skills.
Strong work ethic and a detail-oriented, hands-on approach.
Ability to interact with guests and associates in a friendly, positive manner, with empathy and proactive problem-solving.
Personal accountability and pride in results.
Ability to stand, walk, and reach with hands and arms for extended periods; occasionally sit, climb, balance, stoop, kneel, or crouch.
Ability to lift up to 40 pounds.

Nice To Haves

Experience in upscale or full-service resort hospitality, including Hilton.

Responsibilities

Display hospitality, professionalism, and respect toward guests, vendors, and co-workers.
Comply with company service and brand standards and complete required training.
Maintain a neat appearance, including a complete uniform and name tag.
Arrive ready to clean assigned sections with an organized cart stocked with adequate supplies.
Clean and maintain housekeeping equipment and carts, empty vacuum bags as needed, and notify a supervisor of supply shortages.
Clean assigned rooms to company and brand standards, including bathrooms, dusting surfaces, and vacuuming carpets daily.
Replace used bed and bath linens and change bedspreads, blankets, mattress pads, and shower curtains as needed.
Check fixtures, televisions, radios, food preparation equipment, and heating and cooling units for proper operation.
Ensure guest amenities and supplies are present and replenish them as needed.
Set room appliances and settings for guest comfort and hotel efficiency.
Report room status for reselling, perform assigned deep cleaning, and write maintenance orders as needed.
Turn in articles left in rooms to management for Lost and Found handling.
Report Do Not Disturb or bolted rooms to the supervisor daily.
Maintain safe working conditions and security, follow safety and emergency procedures, and keep keys and rooms secure.
Promptly inform the supervisor of problems or unusual matters of significance.