Room Attendant
About The Position
The Room Attendant is responsible for delivering a clean, safe, comfortable, Guest Ready room experience for every guest and stay. The role protects guest satisfaction, brand standards, guest safety, and the hotel's reputation through attention to detail, ownership, teamwork, and consistent execution. Every assigned room must meet Wilson Hospitality and brand standards before guest occupancy. The position carries out room-cleaning, guest-care, teamwork, and safety responsibilities while consistently demonstrating Wilson Hospitality's values: Focus, Mission, Kindness, Clean-Clean, Excellent Attitude, and Efficiency. The Room Attendant reports to the Housekeeping Supervisor.
Requirements
- Reliable attendance and dependable transportation.
- Ability to follow procedures and checklists.
- Strong attention to detail.
- Ability to work independently and as part of a team.
- Ability to communicate professionally with guests and coworkers.
- Legally authorized to work in the United States.
- Ability to stand and walk for the majority of the shift.
- Ability to push and pull housekeeping carts.
- Ability to lift, carry, push, or pull up to 50 pounds.
- Ability to bend, stoop, kneel, and reach repeatedly throughout the shift.
- Ability to work in a fast-paced hotel environment and maintain performance during demanding occupancy periods.
Nice To Haves
- Previous housekeeping experience.
- Previous hotel experience.
- Experience with Hilton, IHG, Marriott, Wyndham, or similar lodging brands.
Responsibilities
- Demonstrate Wilson Hospitality's vision, mission, and core values; represent the company professionally, accept coaching, support teammates, and maintain reliable attendance.
- Clean assigned guest rooms according to brand standards, including removing soiled linen, replacing linen and terry, sanitizing bathrooms, dusting, vacuuming, and maintaining furnishings and fixtures.
- Place guest amenities and furniture properly and inspect work before marking a room complete.
- Report maintenance concerns, safety hazards, security concerns, and cleanliness issues immediately.
- Assist teammates during high-occupancy periods and support inspectors, laundry attendants, maintenance personnel, and Front Desk associates.
- Communicate professionally and respectfully, help the department meet room-readiness goals, and contribute to a solution-focused work environment.
- Anticipate guest needs, take ownership of guest concerns and requests, protect guest belongings and privacy, and create positive impressions through room presentation and service.
- Follow housekeeping procedures, OSHA, safety, company, brand cleanliness, and sanitization standards.
- Follow lost-and-found procedures, report suspicious activity, and handle cleaning chemicals and equipment safely.
- Maintain assigned housekeeping equipment and supplies and support housekeeping team operations.
- Deliver rooms on time that meet inspection standards and are Guest Ready.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
