Room Attendant

Charlestowne Hotels•New Haven, CT

11d

About The Position

The Room Attendant cleans guest rooms, halls, corridors, and service areas according to hotel procedures. The role includes preparing and maintaining a housekeeping cart, replacing linens and guest-room supplies, arranging rooms, and providing courteous service to guests. The attendant is also responsible for securing assigned keys, reporting damage or hazards, and turning in found items to Housekeeping with the required identifying information. The position has no supervisory responsibilities and includes other housekeeping duties or projects assigned by the Housekeeping management team. Hotel Marcel is a 165-room boutique hotel in a rehabilitated historic building. It is described as LEED Platinum certified, Passive House certified, and the first net-zero energy hotel in the United States. The hotel has a full-service restaurant and 7,000 square feet of meeting space.

Requirements

Less than high school education; up to six months of related experience or training; or an equivalent combination of education and experience.
Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and number series.
Ability to print and speak simple sentences.
Ability to follow detailed but straightforward written or oral instructions using common-sense understanding and deal with problems in situations.
Must speak English to communicate with guests.
Must recognize situations involving guests that require immediate supervisory attention.
Must use reasonable care for guest safety and security.
Ability to perform the physical demands of the role, including regularly standing, walking, handling objects or tools, stooping, kneeling, crouching or crawling, and talking or hearing; frequent sitting and reaching; occasional climbing or balancing; regularly lifting or moving up to 25–30 pounds and frequently lifting or moving up to 50 pounds.
Ability to work occasionally with cleaning fluids and solvents and operate hand tools, including vacuum cleaners and carpet extractors; ability to reach two feet above the head.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
Stock the housekeeping cart with guest-room supplies at the beginning of the shift.
Greet guests with an appropriate greeting.
Replace bed linens and replenish guest-room supplies.
Empty wastebaskets and clean ashtrays.
Arrange furnishings, drapes, and room accessories; leave rooms in the arrangement set by the Executive Housekeeper.
Provide linen and amenities to guests according to the guest-room legend.
Ensure the guest-room door is closed and locked after servicing.
Report damage, hazards, needed repairs, and strangers in assigned areas.
Turn in items found in guest rooms, hallways, or back-of-house areas to Housekeeping as lost and found, documenting the date, location, description, and finder.
Be responsible for all keys signed out for the shift.
Clean corridors and service areas.
Respond to projects or requests from the Housekeeping management team.
Replace light bulbs when necessary.
Restock the cart at the end of the shift and organize the linen closet for the next day.
Perform other housekeeping duties as assigned.