Guest Room Attendant

River City Casino & Hotel • St. Louis, MO

4d

About The Position

The Guest Room Attendant cleans hotel rooms, hallways, linen rooms, and employee and storage areas as directed. The role maintains and cleans equipment used during the shift, documents completed duties, and reports safety hazards or maintenance deficiencies. The attendant follows security measures, greets guests pleasantly, and helps resolve guest issues within their authority and established policies. Duties are performed quietly and orderly, with assistance on House Person department projects as needed. The role also requires strict confidentiality in company matters.

Requirements

• Willingness to learn and follow direction.
• Ability to clean as directed at an acceptable performance rate.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to operate equipment including vacuum cleaners, cleaning supplies, a mop, and a broom.
• Ability to minimally communicate and understand English regarding matters of mutual concern, such as directions, hazards, or questions; if unable to speak or understand English, prior experience as a Guest Room Attendant is required.

Nice To Haves

• High School Diploma or equivalent preferred, but not required.
• Six months of previous cleaning experience preferred.

Responsibilities

• Clean hotel rooms, hallways, linen rooms, and employee and storage areas as directed.
• Maintain and clean equipment used throughout the shift.
• Document duties accomplished during the working shift.
• Report safety hazards or maintenance deficiencies.
• Abide by all security measures.
• Greet guests with the proper salutation and a pleasant expression.
• Assist guests with issues within the attendant’s authority, following established guidelines and policies.
• Perform duties in a quiet and orderly manner.
• Assist the House Person with department projects as needed.
• Maintain strict confidentiality in company matters.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED