Guest Room Attendant

Viejas Casino & Resort•Alpine, CA

About The Position

The Guest Room Attendant is responsible for the cleanliness and overall appearance of guest rooms, corridors, and linen closets. The role includes making beds, dusting, vacuuming, emptying trash, cleaning bathrooms and windows, and stocking carts with room supplies. The attendant maintains rooms to company standards, responds to guest and team member requests or complaints, records room status, and helps maintain a clean, safe, hazard-free work environment. The position does not supervise other team members.

Requirements

Must be at least 21 years of age.
Must be able to obtain certification in blood-borne pathogens and bio-hazardous material cleanup; training will be provided.
Ability to work in a professional, high-pressure environment while maintaining good interpersonal skills and a positive attitude.
Ability to communicate effectively with guests and team members verbally and in writing.
Ability to multitask and work well under stress.
Must be a self-starter, value teamwork, and adapt to change.
Must be able to work flexible hours during the day or evening, including weekends, holidays, and blackout dates.

Nice To Haves

High school diploma or GED preferred.
Three or more months of related experience and/or training preferred.

Responsibilities

Dust, brush, polish, and vacuum furniture.
Dust and clean room decorations, appliances, wall fixtures, windowsills, and vents.
Vacuum and sweep carpets and floors in rooms and hallways; mop floors as needed.
Remove used sheets and pillowcases, remake beds with clean linens, and check linens for damage.
Ensure guest rooms meet company standards.
Clean showers, tubs, sinks, toilets, and other bathroom items.
Replace wet towels with clean towels.
Remove used guest amenities and trash.
Maintain linen rooms and stock carts with supplies and equipment.
Restock drinks, guest amenities, and other room supplies as needed.
Put dirty linens into laundry carts.
Respond to requests and resolve internal and external guest complaints in a timely manner, or refer them to the appropriate management team.
Record room status on work assignment sheets.
Attend brief staff meetings with the housekeeping supervisor for updates and room assignments before the shift.
Maintain equipment and ensure a clean, safe, hazard-free work environment.
Adhere to company and department policies, procedures, and standard operating guidelines.
Perform other duties as assigned.