Guest Room Attendant

Mainsail Lodging & Development • Fayetteville, GA

7d

About The Position

The Guest Room Attendant is responsible for the cleanliness of assigned rooms and replenishing minibar amenities, providing exceptional guest service consistent with Autograph Collection standards under the franchise of Mainsail Lodging and Development. The role involves cleaning and sanitizing rooms and common areas, responding to guest requests, reporting room and maintenance issues, and maintaining housekeeping supplies and spaces.

Requirements

• High school diploma or equivalent.
• Previous hospitality experience.
• Prior experience in a cleaning position.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Ability to use technology such as computers, tablets, and iPads.
• Organizational skills.
• Proven ability to work quickly and efficiently.
• Ability to take initiative and handle assignments with limited supervision.
• A sense of ownership in work.
• Ability to sit or stand for extended periods.
• Ability to bend and lift or pull 50 pounds.
• Ability to work long hours as needed.
• Ability to make sound judgments quickly and work on multiple tasks while progressing toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities within the property, resort, and community.
• Ability to maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations.
• Ability to anticipate, prevent, identify, and solve workplace challenges.

Responsibilities

• Clean and sanitize assigned hotel rooms, including dusting, vacuuming, changing bed linens, cleaning windows and mirrors, and cleaning bathrooms, vents, walls, and carpets, within shift time requirements.
• Clean lobby areas and other common areas.
• Replenish guest-room amenities, including toiletries and minibar items.
• Report technology, maintenance, or room ware issues to the Housekeeping Manager.
• Interact professionally with hotel guests, assist as needed, and share hotel knowledge.
• Assist guests with special requests, including amenities or room ware needs.
• Maintain cleanliness and organization of the housekeeping office and storage area.
• Clean and restock carts daily.
• Perform turndown service when requested by a guest.
• Report suspicious activity, unusual items, or irregular behavior.
• Review the daily board and refresh stay-over rooms.
• Perform other necessary duties as reasonably assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED