Retail Manager Jobs

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Retail Store Manager

Circle K•Erlanger, KY

About The Position

The Retail Store Manager leads and manages store employees and site operations to deliver excellent customer service, maintain Company standards, and maximize sales and net profits. The manager recruits, hires, trains, schedules, supervises, and supports employees; manages site cleanliness, inventory presentation, reporting, and communications; builds professional relationships with suppliers and the surrounding community; and oversees financial controls, budgeting, and performance. The role works with a minimum of direction and supervision and may include outdoor work and occasional exposure to cold temperatures and noise.

Requirements

  • High school diploma or GED preferred.
  • Retail sales experience preferred.
  • Experience sufficient to perform the essential duties and work under the described conditions.
  • Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
  • Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
  • Ability to use a computer, or acquire the necessary skills, for tasks such as analyzing reports, inventory control, cash control, and counseling notices.
  • Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
  • Ability to communicate orally and in writing in English.
  • Ability to work with a minimum of direction and supervision and act effectively as a manager, supervisor, and leader.

Nice To Haves

  • Retail sales experience.
  • High school diploma or GED.

Responsibilities

  • Recruit, hire, train, supervise, motivate, and manage employees, including assigning tasks and scheduling staff in accordance with Company guidelines.
  • Maintain a clean, adequately stocked, organized, and well-kept site that meets Company standards.
  • Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
  • Develop positive professional relationships with suppliers and promote excellent customer service, resolving complaints promptly and professionally.
  • Promote a safe, positive public image in the neighboring community and train employees on safety procedures.
  • Prepare timely written performance appraisals and provide performance feedback.
  • Ensure customer service, site image, and marketing execution meet Company standards.
  • Ensure employees receive timely communication; hold ongoing communication meetings with site employees and the Market Manager.
  • Evaluate site needs and develop action plans to meet objectives; organize and maintain site files and manuals.
  • Ensure required and requested reports are completed accurately and on time.
  • Ensure merchandise is stocked, attractively displayed, and correctly priced, and that required employment posters and signs are accessible to employees.
  • Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
  • Budget and forecast P&L lines and manage merchandise margins.
  • Safeguard and account for all money received and disbursed; perform other financial analysis needed to maximize sales and net profits.
  • Perform other duties as assigned or delegated by the supervisor.

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