Sr Manager, Security Services- Global Workplace Services, Workplace and Retail Security

Capital One • New York, NY

13d • $165,700 - $189,200

About The Position

The Senior Manager, Security Services is a physical security and incident response subject matter expert supporting Capital One’s Retail Line of Business, including more than 300 branch and cafe locations throughout the United States. The role leads approximately four Regional Security Leads across a territory from Boston to Miami and is based in the greater New York area. It has overall responsibility for branch physical security strategy and, in partnership with another Senior Manager, supports cafe physical security strategy.

The position provides strategic consultation and solutions to mitigate physical and safety risks, leads teams responsible for controls and compliance programs, and manages the immediate response and recovery from physical security incidents. It partners with Retail Operations, Security Services, internal and external leaders, vendors, law enforcement, and other stakeholders to strengthen safety, security, preparedness, and business continuity. The role includes approximately 20% domestic travel and participation in supporting an on-call rotation outside normal business hours, holidays, and weekends.

Requirements

• Bachelor's degree, military experience, or at least 4 years of sworn law enforcement experience.
• At least 12 years of experience managing physical security, multi-site retail security, or law enforcement operations.
• At least 12 years of experience managing relationships in retail security, safety and security operations, or a law enforcement capacity.
• At least 5 years of direct people leadership.
• Deep understanding of security risk management.
• Detail-oriented and proactive approach to managing security incidents.
• Ability to manage work and deliver results while prioritizing business-critical work.
• Ability to travel within the United States approximately 20% of the time.
• Availability to support a rotational on-call status outside normal business hours, holidays, and weekends.

Nice To Haves

• Security industry certifications such as CPP or PSP.
• At least 5 years of experience executing preparedness activities such as tabletop exercises, rehearsal-of-concept drills, and mock exercises.
• At least 5 years of project management experience.
• Demonstrated experience managing physical security incident response.
• Experience leading preparedness and response training programs, such as active shooter, de-escalation, situational awareness, evacuation, and shelter-in-place.
• Experience with security technology and related systems, including access control, alarms, life safety devices, and CCTV camera systems.
• Experience managing contract guard relationships and geographically dispersed security personnel across regions and states.
• Established relationships with law enforcement, intelligence communities, threat management, and industry-specific organizations.
• Proven experience briefing, engaging, and influencing cross-functional leaders, including senior management and executive leadership.
• Proficiency with Google Suite products.

Responsibilities

• Own the Branch physical security strategy and partner with another Senior Manager, Security Services to support the Cafe physical security strategy.
• Provide strategic consultation and solutions to mitigate physical and safety risks at local, regional, and enterprise levels.
• Design, develop, and lead teams executing controls, tests, and programs to ensure retail locations comply with physical security requirements, industry standards, and regulations, including the Bank Protection Act.
• Proactively identify and mitigate risk.
• Lead the immediate response and recovery from physical security incidents.
• Manage escalated and crisis situations with calm resolve and well-managed counsel.
• Lead team members in executing security projects and initiatives independently and in partnership with Retail Line of Business partners.
• Build trusted relationships with Security Services and internal and external leaders and stakeholders to deliver a strong safety and physical security program.
• Create plans to secure senior management alignment for safety and security initiatives that support the Retail business model and business continuity.
• Partner with Retail Operations and other stakeholders to identify, develop, and prioritize security training for Retail associates.
• Participate in stakeholder and leadership meetings, communicating clearly and providing physical security and incident response expertise.
• Lead guard vendor relationships, including governance, key account engagement, KPI oversight, penalty enforcement, and escalation resolution.
• Review and analyze data to assess security and safety trends and develop and deploy risk mitigation strategies.
• Build and enhance partnerships with law enforcement, subject matter experts, and relevant industry professionals.
• Travel within the United States approximately 20% of the time for people leadership, site visits, special events, stakeholder engagement, industry events, and Global Workplace Services events.
• Share responsibility with other Security Services leaders for supporting Regional Security Leads in a rotational on-call status outside normal business hours, on holidays, and on weekends.

Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
• Comprehensive health, financial, and other benefits supporting total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior