Principal Coordinator, Security Operations Specialist, Global Workplace Services
About The Position
The Principal Coordinator, Security Operations Specialist carries out day-to-day activities in Capital One’s Global Security Operation Center (GSOC), a 24/7 security and intelligence function that evaluates and reports on hazards and threats to the company. These may include natural disasters, terror attacks, civil unrest, workplace violence, and facility intrusion. The role supports the Global Workplace Services team in maintaining secure workplace environments across a portfolio of owned and leased properties. This position works rotating shifts that may include weekends, holidays, evenings, and overnight shifts. The ideal candidate communicates clearly, builds effective relationships, exercises sound judgment and accountability, maintains confidentiality, adapts to changing priorities, and works effectively with limited supervision and alongside peers.
Requirements
- At least 2 years of experience in law enforcement, military, corporate security, business continuity, risk, emergency management, or customer service.
- At least 1 year of experience with security operations.
- At least 1 year of experience with Microsoft Office or Google Suite.
- Ability to communicate clearly, professionally, and directly; provide timely updates; and ask questions to gain clarity.
- Ability to operate with minimal supervision, manage priorities accurately, and maintain strict confidentiality.
- Strong organizational skills and attention to detail.
- Ability to adapt flexibly to last-minute logistical changes and work interdependently with peers.
Nice To Haves
- Bachelor’s degree or military experience.
- 3 or more years of experience in the security field.
- At least 1 year of experience with emergency communication operations.
- At least 1 year of experience with situational awareness tools such as NC4 and VCC.
- At least 1 year of SOC experience.
- At least 1 year of experience with MAStermind, Lenel, Verint or Genetec video systems, or the D3 report-writing platform.
Responsibilities
- Intake critical response communications.
- Respond to calls for equipment service and information about security-related technology systems, including phone, email, and emergency mass notification tools.
- Monitor and respond to security alarms using alarm monitoring tools, cameras, and intelligence resources to identify and resolve physical security threats.
- Synthesize large amounts of information quickly.
- Create comprehensive documented records of security-related incidents.
- Coordinate routine and critical incident communications.
- Understand and use security-related tools and procedures appropriately.
- Implement access control procedures.
- Assist with physical security validations for partners and vendors.
- Support general security, first responder, and law enforcement engagement and responses to incidents.
- Escalate issues to supervisors when appropriate.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits that support total well-being; eligibility varies by employment status and management level.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
