Sr Manager, Security Services- Global Workplace Services, Workplace and Retail Security

Capital One • New York, NY

12d

About The Position

Capital One’s Global Workplace Services team is hiring a Senior Manager, Security Services to serve as a physical security and incident response subject matter expert supporting the Retail Line of Business, which includes more than 300 branch and cafe locations across the United States. The role is based in the greater New York area and leads approximately four Regional Security Leads, with responsibility for an area extending from Boston to Miami. The highest concentration of locations is in the greater New York area, New Jersey, Maryland, Virginia, and Washington, DC.

The role owns the physical security strategy for branches and partners with another Senior Manager, Security Services on the cafe security strategy. It provides strategic consultation to mitigate physical and safety risks, ensures compliance with physical security requirements and applicable regulations—including the Bank Protection Act—and oversees incident response, security programs, vendor relationships, training, and risk mitigation. The Senior Manager works closely with Retail partners, Security Services, internal and external stakeholders, law enforcement, and industry professionals to support safe operations and business continuity.

The position requires approximately 20% travel within the United States. It also supports Regional Security Leads who work in a rotational on-call status outside normal business hours, including holidays and weekends.

Requirements

• Bachelor’s degree, military experience, or at least four years of sworn law enforcement experience.
• At least 12 years of experience managing physical security, multi-site retail security, or law enforcement operations.
• At least 12 years of experience managing relationships in retail security, safety and security operations, or a law enforcement capacity.
• At least five years of direct people leadership.
• Deep understanding of security risk management.
• Detail-oriented and proactive approach to managing security incidents.
• Ability to manage work to deliver results while prioritizing business-critical work.
• Ability to tailor strategic messaging, listen actively, manage pushback, and build consensus among matrixed groups.
• Ability to understand customer needs through direct interaction, clarify expectations, and build enduring relationships.
• Ability to leverage cross-organizational networks to solve problems and align Global Workplace Services goals with enterprise objectives.
• Operational expertise, compliance management skills, and commitment to career development.
• Ability to make pragmatic, data-informed decisions with broad organizational impact.
• Ethical leadership that models company values and supports the organization’s reputation.
• Practical reasoning and innovative thinking to guide departments toward strategic solutions and inform management.
• Ability to set strategic objectives, direct major projects, and rally cross-functional teams to resolve root issues.
• Ability to promote inclusive team agendas, remove systemic barriers, prioritize psychological safety and open dialogue, and delegate effectively.

Nice To Haves

• Security industry certifications such as CPP or PSP.
• At least five years of experience executing preparedness activities such as tabletop exercises, rehearsal-of-concept drills, and mock exercises.
• At least five years of project management experience.
• Demonstrated experience managing physical security incident response.
• Experience leading preparedness and response training programs, including active shooter, de-escalation, situational awareness, evacuation, and shelter-in-place.
• Experience with security technology and related systems, including access control, alarms, life safety devices, and CCTV camera systems.
• Experience managing contract guard relationships and geographically dispersed security personnel across regions and states.
• Established relationships with law enforcement, intelligence communities, threat management, and industry-specific organizations.
• Proven experience briefing, engaging, and influencing cross-functional leaders, including senior management and executive leadership.
• Proficiency with Google Suite products.

Responsibilities

• Own the physical security strategy for branches and partner with another Senior Manager, Security Services to support the cafe physical security strategy.
• Provide strategic consultation and solutions to mitigate physical and safety risks at local, regional, and enterprise levels.
• Design, develop, and lead teams in executing controls, tests, and programs that ensure retail locations comply with physical security requirements, exceed industry standards, and meet applicable regulations, including the Bank Protection Act.
• Proactively identify and mitigate risk.
• Lead immediate response and recovery from physical security incidents.
• Manage escalated and crisis situations with calm, well-managed counsel.
• Lead team members in executing security projects and initiatives, both independently and in partnership with Retail Line of Business partners.
• Build trusted relationships with Security Services, internal and external leaders, and stakeholders to deliver a strong safety and physical security program.
• Create plans to engage senior management and secure alignment for safety and security initiatives that support the Retail business model and business continuity.
• Partner with Retail Operations and other stakeholders to identify, develop, and prioritize training on security best practices and protocols for Retail associates.
• Participate in stakeholder and leadership meetings, communicating clearly and providing physical security and incident response expertise.
• Lead guard vendor relationships, including governance, key account engagement, KPI oversight, penalty enforcement, and escalation resolution.
• Review and analyze data to identify security and safety trends and develop and deploy risk mitigation strategies.
• Develop partnerships with law enforcement, subject matter experts, and relevant industry professionals.
• Travel within the United States approximately 20% of the time for people leadership, site visits, special events, Retail stakeholder engagement, industry events, and Global Workplace Services events.
• Support Regional Security Leads who participate in rotational on-call coverage outside normal business hours, including holidays and weekends.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior