Senior Program Manager, Global Workplace Services

Microsoft•Redmond, WA

2d•$97,600 - $206,400

About The Position

The Senior Program Manager, Global Workplace Services (GWS), designs, runs, and improves the centralized rhythm of business and performance system supporting GWS business priorities, its Leadership Team, and central office. The role translates business strategy and stakeholder needs into program plans, requirements, and success measures, and manages special projects on behalf of the GWS Vice President and Americas General Manager. The position analyzes opportunities, defines scope, evaluates business value, and recommends solutions. It partners with GWS global teams, Finance, and the Office of the Chief Financial Officer to align stakeholders, establish plans of record, clarify responsibilities, and address financial and operational requirements. The role manages program execution, including project plans, milestones, resources, budgets, performance metrics, communications, and rhythm-of-business processes. It uses scorecards, dashboards, and data analysis to monitor outcomes, communicate status and risks, drive accountability, improve program effectiveness, and recommend improvements.

Requirements

Master's degree or equivalent in Business Administration, Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or a related field and 2+ years of multinational corporate environment experience; or bachelor's degree or equivalent in one of these fields and 4+ years of such experience; or equivalent experience.
Ability to gather and analyze data from multiple sources, identify trends and implications, and translate findings into actionable business recommendations.
Ability to make sound, timely decisions in fast-paced environments while balancing alternatives, costs, resources, risks, and trade-offs.
Analytical and critical-thinking skills, including identifying root causes, evaluating options, and implementing solutions.
Understanding of business operations, industry dynamics, and organizational priorities, with ability to identify opportunities to improve performance, reduce cost, and create value.
Ability to identify business needs and develop solutions through process improvement, technology, organizational change, strategic planning, or policy development.
Experience planning, organizing, and managing complex programs and projects, including scope, resources, schedules, costs, risks, dependencies, and deliverables.
Ability to improve processes, services, and operating models using KPIs, performance data, and continuous improvement methodologies.
Ability to build trusted relationships and collaborate across leadership, internal teams, customers, partners, and vendors.
Written, verbal, and presentation skills, including translating complex information into clear messages appropriate for the audience.
High degree of accuracy, organization, and discipline in managing information, documentation, analysis, and deliverables.

Nice To Haves

Master's degree or equivalent in Business Administration, Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or a related field and 4+ years of multinational corporate environment experience; or bachelor's degree or equivalent in one of these fields and 6+ years of such experience; or equivalent experience.

Responsibilities

Establish and own the end-to-end business rhythm, incorporating Finance, Corporate, and GWS global activities.
Oversee preparation for and facilitate business review meetings, highlighting financial variances and business performance against key initiatives.
Develop and manage annual organizational priorities and develop and publish quarterly business review presentations.
Coordinate and facilitate All Hands meetings, Directs offsites, annual team offsite meetings, and other organizational alignment meetings.
Facilitate monthly leadership team meetings.
Own and drive deployment of selected GWS programs or initiatives identified by the VP/GM, using delegated authority or influence; convene and manage teams as needed.
Steward the annual planning process, forums, and commitment establishment.
Manage team reporting tools to track progress against commitments.
Drive G&A budget planning, tracking, and forecasting for lines of business in collaboration with Finance stakeholders.
Manage department controllable line items, including Travel & Expense, Morale, and Employee Development, within budget.
Partner with the Platforms to aggregate vendor performance management tracking, assessment, and feedback.
Embody Microsoft's culture and values.