Workplace Services Program Supervisor - Workplace Services Program Manager

American Electric Power • Columbus, OH

3d

About The Position

The Workplace Services Program Supervisor oversees Workplace Services programs that support AEP corporate facilities, with significant responsibility for the workplace experience at 1 Riverside Plaza and related corporate locations. Programs may include corporate dining, café and hospitality, executive dining, printshop and mail services, package management, and related program planning. The posting includes two grade levels; the stated minimum qualifications apply to the Supervisor role, while the Manager role has increased educational, skill, or experience requirements.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• At least eight years of combined experience in Workplace Services operations or experience associated with management functions in a service environment.
• Experience managing programs with an emphasis on contract compliance, budget, and vendor performance.
• Strong data and analysis skills.
• Strong management skills and ability to work with various levels of management.
• Strong oral and written communication skills.
• Strong prioritization skills to handle multiple projects.
• Develop a thorough understanding and knowledge of Workplace Program corporate support programs.
• Establish effective communication channels with internal and external customers about all aspects of Workplace Program functions.

Nice To Haves

• Previous supervisory experience.

Responsibilities

• Lead delivery of program-related support services.
• Work with area management and employees to develop and communicate Workplace Services program guidelines that promote consistent, reliable services.
• Direct support staff in the daily operation of Workplace Services programs.
• Work with Procurement on program-related contract activity, including requests for proposals, proposal analysis, and contract renewals.
• Review program processes continuously and recommend improvements based on industry best practices and internal trends and needs.
• Work with supplier partners to ensure performance accountability, issue resolution, contract compliance, invoice accuracy, and high service standards.
• Provide performance metrics and benchmarking data to support program oversight, along with usage, budget, and tracking data as required.

Benefits

• AEP describes its benefits package as comprehensive and intended to support and enhance employee well-being; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager