Workplace Services Manager

Roblox • San Mateo, CA

6d • $145,630 - $178,400 • Onsite

About The Position

The Workplace Services Manager leads employee-facing workplace services and programs across Roblox’s San Mateo headquarters and satellite offices. Reporting to the Director of Facilities, this hands-on leader creates a welcoming, engaging, and consistently high-quality experience for employees, guests, and visitors. The role owns workplace hospitality, reception, employee events, service communications, and everyday amenities, partnering with People Services, Food & Beverage, Global Security, Facilities, and other stakeholders to anticipate needs, resolve service concerns, and strengthen employee connection.

The position is based on-site at the San Mateo headquarters Monday through Friday, 9:00 AM–6:00 PM. The manager partners with the Facilities Manager on issues affecting employee experience; technical maintenance, building systems, construction, and real estate planning remain under Facilities ownership. The role also requires rotating availability for evening and weekend events and service support.

Requirements

• At least 7 years of experience in workplace services, employee experience, corporate hospitality, or a related service environment.
• At least 7 years of experience directly managing or leading a team.
• Experience using an FMS, service request platform, or similar system to track requests and service performance.
• Demonstrated ability to lead and coach an employee-facing team in a fast-paced environment with shifting priorities.
• Strong workplace service vendor management skills, including sourcing, negotiation, and performance management.
• Experience planning and delivering corporate events, employee programs, and meeting services.
• Proficiency in Google Workspace and familiarity with event planning, survey, and workplace service tools.
• Experience managing budgets, invoices, and service contracts.
• Ability to work effectively with minimal supervision and exercise sound judgment when handling sensitive requests.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent programs.
• A hospitality mindset and a track record of attentive, personalized employee and guest service.
• Strong written and verbal communication skills; comfortable presenting and engaging at all levels of the organization.
• Resourceful, solutions-oriented, and calm under pressure, with strong service recovery skills.
• Ability to document processes and establish consistent service standards across a team.
• Ability to occasionally lift up to 25 lbs and perform physical tasks associated with workplace and event support.
• Availability to support evening and weekend events and service needs on a rotating basis.
• Flexibility to support other workplace services priorities assigned by leadership.

Responsibilities

• Lead daily employee-facing workplace services at Roblox HQ and support consistent service standards across satellite offices.
• Establish hospitality standards for reception, visitor welcome, employee assistance, meeting support, and shared workplace amenities.
• Ensure reception areas, collaboration spaces, and common areas are welcoming, thoughtfully presented, and ready for use.
• Oversee workplace service requests through the Facilities Management System (FMS), ensuring timely responses, clear communication, and follow-through.
• Use employee feedback and service data to identify recurring needs and improve responsiveness, satisfaction, and consistency.
• Manage employee communications about workplace services, amenities, events, and service interruptions.
• Administer employee-facing parking services and ergonomics requests, coordinating with Facilities and other responsible teams.
• Partner with Global Security and Safety to provide a welcoming arrival experience while following visitor access and safety procedures.
• Coordinate with Facilities to resolve maintenance concerns affecting employees and communicate progress through resolution.
• Source, benchmark, onboard, and manage workplace service vendors, including reception, office services, event support, and amenity providers.
• Set service expectations and evaluate vendors on responsiveness, presentation, employee satisfaction, and value.
• Partner with People Services, IT, Executive Admins, Global Security, and department leaders to anticipate workplace needs and coordinate service delivery.
• Coordinate workplace welcome activities for new hires and support employee departures with People Services, IT, and Global Security.
• Work with property management on employee-facing services, shared amenities, and service communications, coordinating building maintenance matters through Facilities.
• Track workplace services expenses, invoices, and contracts; prepare regular budget and service performance reports.
• Develop service plans for executive meetings, visiting teams, and special gatherings, with clear ownership and attention to detail.
• Plan and deliver employee events, including Roblox Week, Hack Week, holiday events, intern programming, and happy hours.
• Develop workplace programs that build community and support connection across teams.
• Partner with the Food & Beverage Manager on the employee experience across cafés, coffee bars, and related amenities, incorporating feedback and coordinating event needs.
• Provide meeting and event support, including room readiness, catering coordination, signage, guest arrival, and onsite assistance.
• Gather Builder feedback through surveys, service interactions, and direct engagement, and translate findings into practical improvements.
• Ensure workplace programs and communications consider employee needs across locations.
• Champion a hospitality-first culture emphasizing anticipation, discretion, responsiveness, and consistent follow-through.
• Supervise and coach workplace services staff and service partners responsible for reception, employee assistance, office services, and event support.
• Develop the team’s hospitality, communication, problem-solving, and service recovery skills.
• Establish staffing coverage and service plans for daily operations, peak periods, and major employee events.
• Develop and maintain documented standards for employee interactions, visitor services, event delivery, and request resolution.
• Manage office supplies and employee-facing equipment, ensuring availability and coordinating repairs with appropriate teams.
• Set and track service measures, including response times, resolution times, employee satisfaction, and event feedback.
• Coordinate with Facilities, Food & Beverage, and Global Security to ensure clear handoffs and consistent employee support.
• Be available for evening and weekend events and service support on a rotating basis.
• Flexibly support other workplace services priorities assigned by leadership.

Benefits

• Equity compensation for full-time employees
• Benefits are referenced as described on the company benefits page, but specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed