Workplace Manager

JLL • South San Francisco, CA

5d • $125,000 - $150,000 • Onsite

About The Position

The Workplace Manager leads day-to-day facilities management operations at an assigned client site, ensuring workplace services support productivity, collaboration, and employee satisfaction. The manager is the primary on-site leader coordinating workplace services and maintaining the client’s workplace standards and culture. The position is based on-site at the client’s U.S. headquarters in South San Francisco and requires daily presence to oversee operations and respond to workplace needs. The work involves walking throughout the facility, inspecting building systems, and addressing physical aspects of the workplace. Some evening or weekend work may be required for special events or maintenance activities. The role is in a dynamic, collaborative environment focused on innovation, employee experience, and operational excellence. Overnight travel to the client’s Seattle site is required two to three times per year. The role reports to the AMER IFM Director. The estimated base salary is $125,000–$150,000 per year. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field, or an equivalent combination of education and experience.
• At least 3 years of experience in third-party facilities management or workplace services.
• At least 2 years of supervisory experience leading facility teams.
• Strong knowledge of building systems, maintenance practices, and workplace operations.
• Experience managing vendor relationships and service contracts.
• Proficiency in facilities management software and Microsoft Office suite.
• Excellent communication and interpersonal skills.
• Proven problem-solving abilities and attention to detail.
• Customer service mindset focused on enhancing employee experience.
• Must be authorized to work in the United States without visa sponsorship.
• Able to work on-site in South San Francisco, with overnight travel to Seattle two to three times per year; some evening or weekend work may be required.

Nice To Haves

• Professional certification such as FMP, CFM, or a related credential.
• Experience working in technology industry environments.
• Knowledge of workplace experience best practices and trends.
• Experience managing facilities in similar-sized corporate environments.
• Project management skills and experience leading small to medium workplace projects.
• Experience with IWMS systems and workplace technology platforms.
• Understanding of sustainability practices in facilities management.
• Knowledge of local regulations specific to the site location.

Responsibilities

• Oversee facility operations, including maintenance, engineering services, workplace experience, and vendor management.
• Lead and develop on-site teams, including Workplace Coordinators, Guest Services Ambassadors, and technical staff.
• Serve as the primary point of contact for the client’s local leadership team on workplace and facilities matters.
• Implement site-specific workplace strategies aligned with the client’s global standards and local requirements.
• Manage site budgets and financial performance, identifying opportunities for cost optimization.
• Ensure compliance with local building codes, health and safety regulations, and corporate policies.
• Coordinate workplace projects, including small renovations, furniture reconfigurations, and space planning.
• Develop and maintain relationships with building management, vendors, and service providers.
• Oversee resolution of workplace issues through effective service request management.
• Lead continuous improvement initiatives to enhance workplace experience and operational efficiency.
• Coordinate special events, meetings, and workplace activities that support the client’s culture.
• Prepare regular reports on site performance and service delivery KPIs.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level