Workplace Manager

JLL•San Francisco, CA

4d•Onsite

About The Position

The Workplace Manager leads day-to-day facilities management operations at an assigned client site, ensuring workplace experiences support productivity, collaboration, and employee satisfaction. The role is the primary on-site leader coordinating workplace services while maintaining the client’s workplace standards and culture. It is based on-site at the client’s US headquarters in South San Francisco and requires regular presence to oversee operations and respond to workplace needs. The position involves walking throughout the facility daily, inspecting building systems, and addressing physical aspects of the workplace. Some evening or weekend work may be required for special events or maintenance activities. The work environment is described as dynamic and collaborative, with an emphasis on innovation, employee experience, and operational excellence. The role includes overnight travel to the client’s Seattle site two to three times per year and reports to the AMER IFM Director. The expected annual base salary range is $125,000–$150,000. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field, or an equivalent combination of education and experience.
At least 3 years of experience in third-party facilities management or workplace services.
At least 2 years of supervisory experience leading facility teams.
Strong knowledge of building systems, maintenance practices, and workplace operations.
Experience managing vendor relationships and service contracts.
Proficiency in facilities management software and the Microsoft Office suite.
Excellent communication and interpersonal skills.
Proven problem-solving abilities and attention to detail.
Customer service mindset focused on enhancing employee experience.
Authorization to work in the United States without visa sponsorship.

Nice To Haves

Professional certification such as FMP, CFM, or a related credential.
Experience in technology industry environments.
Knowledge of workplace experience best practices and trends.
Experience managing facilities in similar-sized corporate environments.
Project management skills and experience leading small to medium workplace projects.
Experience with IWMS systems and workplace technology platforms.
Understanding of sustainability practices in facilities management.
Knowledge of local regulations specific to the site location.

Responsibilities

Oversee facility operations, including maintenance, engineering services, workplace experience, and vendor management.
Lead and develop on-site teams, including Workplace Coordinators, Guest Services Ambassadors, and technical staff.
Serve as the primary contact for the client’s local leadership team on workplace and facilities matters.
Implement site-specific workplace strategies aligned with the client’s global standards and local requirements.
Manage site budgets and financial performance and identify cost-optimization opportunities.
Ensure compliance with local building codes, health and safety regulations, and corporate policies.
Coordinate workplace projects, including small renovations, furniture reconfigurations, and space planning.
Develop and maintain relationships with building management, vendors, and service providers.
Oversee resolution of workplace issues through service request management.
Lead continuous improvement initiatives to enhance workplace experience and operational efficiency.
Coordinate special events, meetings, and workplace activities that support the client’s culture.
Prepare regular reports on site performance and service delivery KPIs.