Workplace Manager

Affirm • San Francisco, CA

18h • Hybrid

About The Position

Affirm is seeking an experienced, people-focused, hands-on manager to lead a distributed Workplace team and oversee the day-to-day operations and evolution of the Workplace function within the broader Places & Experiences team. Based at Affirm’s San Francisco headquarters and reporting to the Senior Manager of Real Estate & Workplace, this role delivers workplace experiences that support connection, productivity, and flexibility in a remote-first environment. The role ensures that offices are thoughtfully operated, engaging, and aligned with Affirm’s culture and ways of working.

The Workplace Manager owns North America workplace strategy and the operating model, translating business and team needs into workplace plans, standards, policies, programs, and investments. The role oversees service delivery, vendor relationships, workplace budgets, office activations, and operational workstreams for real estate projects and office improvements. It also leads, coaches, and develops a distributed team across North America, providing clear priorities and accountability while maintaining consistent operations that can adapt to local needs.

The position is remote-first with flexibility, but is expected to work regularly in person from Affirm’s San Francisco office. Candidates must be based in the Bay Area, willing to commute, or willing to relocate before their start date. Visa sponsorship is not available. The California base salary range is $145,000–$205,000 per year. Total compensation may include equity rewards, monthly stipends for health, wellness, and technology spending, and benefits.

Requirements

• 6–10 years of experience in workplace, facilities, hospitality, or office operations roles.
• Demonstrated success managing and developing distributed teams, with strong remote and in-person leadership skills.
• A track record of empowering team members through clear expectations, coaching, feedback, and delegated ownership.
• Experience owning multi-site or regional operations.
• A hands-on, team-first approach and willingness to take on adjacent operational needs, particularly where Workplace and Real Estate intersect.
• Strong expertise in workplace operations, employee experience, and service delivery.
• Excellent operational and organizational skills, including the ability to manage multiple priorities and stakeholders.
• Experience managing vendors and workplace budgets, with a focus on quality and efficiency.
• Strong collaboration and communication skills, with the ability to influence across functions and levels.
• Comfort navigating ambiguity and evolving workplace strategies in a hybrid environment.
• Must be based in the Bay Area, willing to commute to the San Francisco office, or willing to relocate before the start date.
• Visa sponsorship is not available.

Nice To Haves

• Experience in a dynamic, hybrid or remote-first environment.
• Exposure to scaling operations or building programs from scratch.

Responsibilities

• Own the North America workplace strategy and operating model, aligning office experience with business priorities, headcount planning, and ways of working.
• Translate company and team needs into workplace plans, including capacity, service levels, and programming across locations.
• Make and drive decisions on workplace standards, policies, and investments, balancing employee experience, cost, and scalability.
• Establish and track performance metrics, including employee experience, utilization, vendor performance, and budget adherence, and drive continuous improvement.
• Provide functional leadership across locations, ensuring consistency while adapting to local needs.
• Develop and implement workplace programs, standards, and initiatives that bring consistency, functionality, and delight to office spaces.
• Ensure offices foster collaboration, connection, and productivity for a primarily remote workforce.
• Oversee workplace policies, procedures, and service delivery to support operational excellence and scalability.
• Manage vendor relationships across workplace services, including facilities, hospitality, and office services, ensuring strong performance and cost efficiency.
• Partner with People, IT, Finance, and other teams to deliver holistic workplace solutions.
• Support office activations, events, and programming that strengthen culture and employee engagement.
• Partner with the Senior Manager of Real Estate & Workplace and the broader team on workplace and real estate projects, owning operational workstreams such as vendor and installation coordination, construction scheduling, and office refreshes and improvements.
• Lead, coach, and empower a distributed Workplace team across North America by setting priorities and expectations, developing team members, and creating ownership and accountability.

Benefits

• 100% subsidized medical coverage for employees and their dependents.
• Monthly stipends for technology setup, health, and wellness spending.
• Flexible time off and generous holiday calendars.
• Employee stock purchase plan allowing employees to buy Affirm stock at a discount.
• Equity rewards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed