Digital Workplace Manager

Fisher Investments • Camas, WA

4d • $150,000 - $200,000 • Onsite

About The Position

Fisher Investments is seeking a Digital Workplace Manager to support and maintain its Digital Workplace as the firm invests in technology and information security and grows internationally. The role sets direction for how employees use productivity tools, devices, and services, and builds partnerships across Technology, Security, and other teams to translate requirements into technical solutions.

The manager leads end-user technology, services, and platforms, and is responsible for platforms including endpoint management, operating system deployment, application packaging and patching, SCCM, Intune, Azure Remote Access, mobility, data loss prevention, endpoint security, and vulnerability management. The role develops digital workplace strategy and transformation with a strong focus on user experience, technology innovation, roadmaps, measurable improvements, governance, security, and risk mitigation.

The position reports to the Associate Vice President, Digital Workplace. It is an in-office role, with potential eligibility for a hybrid work-from-home program depending on role, tenure, and performance. Compensation is $150,000–$200,000 annual base salary in Washington state; new hires should expect to start at the lower end of the range depending on experience. The role is also eligible for a discretionary bonus based on firm and individual performance.

Requirements

• At least 8 years of experience with the mentioned technologies, including proven experience providing end-user device support in a financial services organization of similar scale and complexity.
• At least 2 years of people-management experience, specifically leading infrastructure operations teams in a Digital Workplace environment.
• Strong end-user expertise with platforms such as SCCM, Intune, Azure, VDI, remote access, mobility, and productivity applications such as Office 365.
• Strong governance and security expertise, including managing risks for end users.
• Desktop experience covering hardware platforms, standards, roadmaps, refresh cycles, security, management, and operating-system standards.
• Experience with Windows 11 and Mac OS, and knowledge of Azure Virtual Desktop.
• Expert knowledge of Digital Workplace and end-user device strategy and transformation, with a strong focus on user experience, challenging the status quo, and insight into external technology trends.
• Bachelor's degree in a technical discipline or equivalent experience.

Responsibilities

• Lead end-user technology, services, and platforms to deliver a seamless workforce experience accessing the firm's tools, applications, and services.
• Staff and manage IT project teams and service units, ensuring results meet negotiated customer expectations and follow internal IT standards, methodologies, and strategies.
• Troubleshoot special problems and lead performance-improvement efforts in the area of responsibility.
• Oversee desktop and application virtualization, including VDI standards, application publishing, Citrix, AVD, and associated hardware infrastructure (excluding network infrastructure).
• Collaborate with the internal security team to build and support processes related to endpoint vulnerabilities.
• Collaborate with Engineering on a long-term vision for cloud-based solutions that improve efficiency, reduce costs, and deliver a seamless end-user experience.
• Collaborate with Networking to support seamless, efficient, and secure Wi-Fi access regardless of location.
• Work closely with the FI Security team to ensure standards are understood, controls are implemented and tracked, and deviations are promptly remediated.
• Create reports and present factual documentation of identified issues and clear mitigation recommendations to executive management.
• Establish and maintain vulnerability-management SLAs and standards in partnership with the Cybersecurity organization.
• Measure and report performance, ensuring service-level agreements are met and goals are achieved.
• Conduct midyear and annual performance reviews for direct reports and hold weekly to biweekly one-on-one meetings to develop individual success plans.
• Interview and hire Digital Workplace staff as openings arise.
• Lead and mentor direct reports within Digital Workplace.

Benefits

• 100% paid medical, dental, and vision premiums for the employee and qualifying dependents.
• A 50% 401(k) match, up to the IRS maximum.
• 20 days of PTO and 10 paid holidays.
• Family support programs, including eight weeks of paid primary caregiver leave, $10,000 in fertility, family-forming, and hormonal health assistance, and backup child, adult, and elder care.
• Eligible for a discretionary bonus based on firm and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager