Digital Workplace Manager

Fisher Investments • Tampa, FL

4d • Onsite

About The Position

The Digital Workplace Manager will lead Fisher Investments’ Digital Workplace team and help define how employees use productivity tools, devices, and services. The role partners with Technology, Security, Engineering, Networking, and other stakeholders to understand requirements and turn them into secure technical solutions. It oversees platforms including endpoint management, operating system deployment, application packaging and patching, SCCM, Intune, Azure Remote Access, mobility, data loss prevention, endpoint security, and vulnerability management.

The manager sets Digital Workplace strategy and transformation priorities with a strong focus on end-user experience, technology innovation, and measurable improvements. The role requires strong governance and security expertise, including establishing controls and processes to manage and mitigate risk. It leads staff and service units, oversees performance and service-level agreements, develops technology roadmaps, and reports recommendations and vulnerability findings to executive management. The position reports to the Associate Vice President, Digital Workplace.

This is an in-office role. Depending on role, tenure, and performance eligibility, the employee may have the opportunity to participate in the company’s hybrid work-from-home program, which is subject to change.

Requirements

• At least 8 years of experience with the technologies mentioned, including proven end-user device support experience in a financial services organization of similar scale and complexity.
• At least 2 years of people management experience, specifically leading infrastructure operations teams in a Digital Workplace environment.
• Strong end-user expertise with platforms such as SCCM, Intune, Azure, VDI, remote access, mobility, and productivity applications such as Office 365.
• Strong governance and security expertise, including managing end-user risks.
• Desktop experience covering hardware platforms, standards, roadmaps, refresh cycles, security, management, and operating system standards.
• Experience with Windows 11 and Mac OS, and knowledge of Azure Virtual Desktop.
• Expert knowledge of Digital Workplace and end-user device strategy and transformation, with a strong focus on user experience, challenging the status quo, and awareness of external technology trends.
• Bachelor’s degree in a technical discipline or equivalent experience.

Responsibilities

• Lead end-user technology, services, and platforms to provide employees with a seamless experience accessing company tools, applications, and services.
• Staff and manage IT project teams and service units, ensuring results meet negotiated customer expectations and internal IT standards, methodologies, and strategies.
• Troubleshoot special problems and lead performance improvement efforts for the area.
• Oversee desktop and application virtualization, including VDI standards, application publishing, Citrix, AVD, and associated hardware infrastructure, excluding network infrastructure.
• Collaborate with the internal Security team to build and support processes related to endpoint vulnerabilities.
• Work with Engineering on a long-term vision for cloud-based solutions that improve efficiency, reduce costs, and provide a seamless end-user experience.
• Collaborate with Networking to support secure, efficient Wi-Fi use regardless of location.
• Partner with the FI Security team to ensure standards are understood, controls are implemented and tracked, and deviations are promptly remediated.
• Create reports and present executive management with factual documentation of identified issues and clear mitigation recommendations for vulnerabilities.
• Establish and maintain vulnerability management SLAs and standards with the Cybersecurity organization.
• Measure and report performance, ensuring service-level agreements are met and goals are achieved.
• Conduct midyear and annual reviews for direct reports and hold weekly-to-biweekly one-on-one meetings to develop individual success plans.
• Interview and hire Digital Workplace staff as positions become available.
• Lead and mentor direct reports within Digital Workplace.
• Develop Digital Workplace strategy, transformation plans, technology roadmaps, and measurable improvements.

Benefits

• 100% paid medical, dental, and vision premiums for the employee and qualifying dependents.
• 50% 401(k) match, up to the IRS maximum.
• 20 days of PTO and 10 paid holidays.
• Family support programs, including 8 weeks of paid primary caregiver leave, $10,000 in fertility, family-forming, and hormonal health assistance, and backup child, adult, and elder care.
• Potential eligibility for a hybrid work-from-home program, depending on role, tenure, and performance; program is subject to change.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager