Digital Workplace Manager

Fisher Investments • Tampa, FL

2d • Onsite

About The Position

Fisher Investments is hiring a Digital Workplace Manager to lead its Digital Workplace (DWP) team and support and maintain the firm's digital workplace. The role sets direction for how employees use productivity tools, devices, and services, and develops digital workplace strategy and transformation with a strong focus on end-user experience, security, and emerging technology trends. The manager builds partnerships with Technology, Security, Engineering, Networking, and other teams to understand requirements and translate them into technical solutions. The role oversees platforms and services including endpoint management, operating system deployment, application packaging and patching, SCCM, Intune, Azure Remote Access, mobility, data loss prevention, endpoint security, and vulnerability management. The position reports to the Associate Vice President, Digital Workplace.

The manager leads end-user technology services and platforms to provide employees with seamless access to Fisher Investments' tools, applications, and services. They manage IT project teams and service units, oversee service performance and standards, guide technology innovation and roadmaps, and address technical problems and performance improvements. The role also collaborates on desktop and application virtualization, cloud solutions, secure Wi-Fi, endpoint vulnerability processes, and security controls. Responsibilities include reporting vulnerabilities and mitigation recommendations to executive management, establishing vulnerability management service-level agreements and standards with Cybersecurity, and managing and mentoring direct reports.

This is an in-office role. Depending on role, tenure, and performance eligibility, the employee may have the opportunity to participate in the company's hybrid work-from-home program, which is subject to change.

Requirements

• At least 8 years of experience with the technologies described, including proven experience providing end-user device support in a financial services organization of similar scale and complexity.
• At least 2 years of people-management experience, specifically leading infrastructure operations teams in a Digital Workplace environment.
• Strong end-user expertise with platforms such as SCCM, Intune, Azure, VDI, remote access, mobility, and productivity applications such as Office 365.
• Strong governance and security expertise, including managing and mitigating end-user risks.
• Desktop experience covering hardware platforms, standards, roadmaps, refresh cycles, security, management, and operating system standards.
• Experience with Windows 11 and Mac OS, and knowledge of Azure Virtual Desktop.
• Expert knowledge of Digital Workplace and end-user device strategy and transformation, with a strong focus on user experience and insight into external technology trends.
• Bachelor's degree in a technical discipline or equivalent experience.

Responsibilities

• Lead end-user technology, services, and platforms to provide a seamless workforce experience accessing the firm's tools, applications, and services.
• Set direction for the Digital Workplace team and develop digital workplace strategy, transformation plans, and technology roadmaps.
• Build partnerships with teams in Technology, Security, Engineering, Networking, and other areas to understand requirements and translate them into technical solutions.
• Oversee platforms including endpoint management, operating system deployment, application packaging and patching, SCCM, Intune, Azure Remote Access, mobility, data loss prevention, endpoint security, and vulnerability management.
• Staff and manage IT project teams and service units, ensuring results meet customer expectations and follow internal IT standards, methodologies, and strategies.
• Troubleshoot special problems and lead performance improvement efforts for the area.
• Oversee desktop and application virtualization, including VDI standards, application publishing, Citrix, AVD, and associated hardware infrastructure, excluding networking.
• Collaborate with the internal Security team to build and support processes related to endpoint vulnerabilities.
• Collaborate with Engineering on a long-term vision for cloud-based solutions that improve efficiency, reduce costs, and provide a seamless end-user experience.
• Collaborate with Networking to ensure efficient and secure Wi-Fi use regardless of location.
• Work with the FI Security team to clarify standards, implement and track controls, and promptly remediate deviations.
• Create reports and present documented issues and clear mitigation recommendations to executive management.
• Establish and maintain vulnerability management SLAs and standards with the Cybersecurity organization, and measure and report performance.
• Ensure service-level agreements are met and goals are achieved.
• Conduct midyear and annual reviews for direct reports and hold weekly to biweekly one-on-one meetings to create success plans and support employee growth.
• Interview and hire DWP staff as positions become available.
• Lead and mentor direct reports within DWP.

Benefits

• 100% paid medical, dental, and vision premiums for the employee and qualifying dependents.
• A 50% 401(k) match, up to the IRS maximum.
• 20 days of paid time off, plus 10 paid holidays.
• Family Support programs, including 8 weeks of paid primary caregiver leave, $10,000 in fertility, family-forming, and hormonal health assistance, and back-up child, adult, and elder care.
• Potential eligibility for a hybrid work-from-home program, depending on role, tenure, and performance; the program is subject to change.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager