Digital Workplace Manager

Fisher Investments • Camas, WA

2d • Onsite

About The Position

Fisher Investments is seeking a Digital Workplace Manager to lead and transform the Digital Workplace, with a focus on end-user experience and supporting employees’ access to productivity tools, devices, and services. The role sets the direction for the Digital Workplace and builds partnerships across Technology, Security, Engineering, Networking, and external partners to translate requirements into technical solutions. The team is responsible for platforms including endpoint management, operating system deployment, application packaging and patching, SCCM, Intune, Azure Remote Access, mobility, data loss prevention, endpoint security, and vulnerability management.

The manager guides technology innovation, develops roadmaps, delivers measurable improvements, and establishes governance, security controls, and processes to manage and mitigate risk. The position reports to the Associate Vice President, Digital Workplace. This is an in-office role; eligibility for a hybrid work-from-home program may depend on role, tenure, and performance, and the program is subject to change.

Requirements

• At least 8 years of experience with the technologies mentioned, including proven experience providing end-user device support in a financial services organization of similar scale and complexity.
• At least 2 years of people-management experience, specifically leading infrastructure operations teams in a Digital Workplace environment.
• Strong end-user expertise with platforms such as SCCM, Intune, Azure, VDI, remote access, mobility, and productivity applications such as Office 365.
• Strong governance and security expertise, including managing risks for end users.
• Desktop experience covering hardware platforms, standards, roadmaps, refresh cycles, security, management, and operating-system standards.
• Experience with Windows 11 and Mac OS, and knowledge of Azure Virtual Desktop.
• Expert knowledge of Digital Workplace and end-user device strategy and transformation, with a focus on user experience, challenging the status quo, and understanding external technology trends.
• Bachelor’s degree in a technical discipline or equivalent experience.

Responsibilities

• Lead end-user technology, services, and platforms to provide a seamless workforce experience accessing Fisher Investments’ tools, applications, and services.
• Staff and manage IT project teams and service units, ensuring results meet customer expectations and follow internal IT standards, methodologies, and strategies.
• Troubleshoot special problems and lead performance improvement efforts for the area.
• Oversee desktop and application virtualization, including VDI standards, application publishing, Citrix, AVD, and associated hardware infrastructure (excluding network infrastructure).
• Collaborate with the internal Security team on processes related to endpoint vulnerabilities.
• Collaborate with Engineering on a long-term cloud-based solution vision to improve efficiency, reduce costs, and provide a seamless end-user experience.
• Collaborate with Networking to support secure and efficient Wi-Fi use regardless of location.
• Work with the FI Security team to ensure standards are understood, controls are implemented and tracked, and deviations are remediated promptly.
• Create reports and present executive management with documented issues and clear recommendations for mitigating vulnerabilities.
• Establish and maintain vulnerability management SLAs and standards with the Cybersecurity organization; measure and report performance.
• Ensure service-level agreements are met and goals are achieved.
• Conduct midyear and annual performance reviews for direct reports.
• Hold weekly or biweekly one-on-one meetings with staff and develop success plans to support individual growth.
• Interview and hire Digital Workplace staff as positions become available.
• Lead and mentor direct reports within Digital Workplace.

Benefits

• 100% paid medical, dental, and vision premiums for the employee and qualifying dependents.
• 50% 401(k) match, up to the IRS maximum.
• 20 days of PTO plus 10 paid holidays.
• Eight weeks of paid primary caregiver leave.
• $10,000 in fertility, family-forming, and hormonal health assistance.
• Backup child, adult, and elder care.
• Potential eligibility to participate in a hybrid work-from-home program, based on role, tenure, and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager