WORKPLACE SERVICES SITE LEAD MANAGER
About The Position
The Site Manager is the on-site leader responsible for delivering a seamless, high-touch workplace experience aligned with TIAA’s people and service standards. The role curates on-site experiences, oversees daily workplace operations, and partners with cross-functional teams to deliver service excellence across hospitality, conference services, and workplace support functions. The position also liaises with Restaurant Associates and oversees executive dining coordination and support, ensuring a consistent white-glove experience for senior leaders and client engagement. The successful candidate is a polished hospitality and workplace leader who can operate in a fast-paced, executive-facing environment and demonstrate operational discipline, client partnership, and people leadership. Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA. The company describes its roles as supporting long-term career development through training and development programs.
Requirements
- At least 5 years of experience in workplace services, hospitality, or corporate services.
- Prior people-leadership experience.
- Strong executive presence and client-facing communication skills.
- Strong organizational skills and attention to detail.
- Proficiency with workplace systems, such as reservation tools and service platforms.
Nice To Haves
- Experience supporting executive dining or high-profile corporate environments is strongly preferred.
Responsibilities
- Lead delivery of a premium, hospitality-driven workplace experience.
- Oversee front-of-house services, including reception, guest services, and VIP support.
- Ensure consistent white-glove service for executive meetings and client visits.
- Partner with Restaurant Associates to support catering and dining needs.
- Coordinate and oversee executive dining services.
- Liaise with Restaurant Associates leadership to ensure service readiness, menu alignment, and elevated presentation standards.
- Partner with executive assistants and business leaders to anticipate dining needs for senior leadership engagements.
- Monitor service quality and drive continuous improvement in the executive dining experience.
- Manage day-to-day operations for the New York site.
- Monitor service levels, space readiness, and overall standards.
- Ensure SOP compliance and continuous process improvement.
- Support budget adherence and expense oversight for the site.
- Serve as the primary on-site contact for key client stakeholders.
- Build relationships with TIAA partners, executive assistants, Restaurant Associates, and vendors.
- Anticipate client needs and proactively resolve service gaps.
- Provide regular operational updates and insights to leadership.
- Lead, coach, and develop the on-site team.
- Drive team engagement, accountability, and performance management.
- Support hiring, onboarding, and training of new team members.
- Foster a culture aligned with Compass and TIAA values.
- Support workplace engagement initiatives and on-site activations.
- Partner with cross-functional teams on events that build community and culture.
- Use feedback and metrics to continuously enhance the associate experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- May be eligible for additional paid and/or unpaid time-off benefits under applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
