Workplace Experience & Site Operations Manager- PACS

Siemens•Durham, NC

1d•$54,835 - $94,003•Onsite

About The Position

Siemens Smart Infrastructure is seeking a Workplace Experience & Site Operations Manager to own the day-to-day workplace experience and internal service operations for its Protection and Automation & Customer Service (PACS) manufacturing facility in Wendell, North Carolina. This professional-level role combines hands-on site coordination with process ownership, data-driven service management, and continuous improvement. The manager establishes workplace standards, leads service-improvement projects, monitors key performance indicators, coordinates vendors and internal partners, and helps ensure employees, customers, candidates, and visitors experience a professional, organized, and reliable facility. The position creates and maintains the operating model behind the workplace so services are measurable, repeatable, responsive, and easy for employees and plant leadership to use. The role coordinates workplace services and projects, manages service-provider performance, supports site-specific onboarding, and provides plant leadership with reporting, recommendations, and follow-through. The position is primarily on site at a manufacturing facility and involves moving throughout the office and facility.

Requirements

High school diploma or state-recognized equivalent.
At least 3 years of experience in workplace operations, office management, corporate services, facilities coordination, hospitality operations, property administration, or a related field.
Experience independently coordinating workplace services, vendors, visitors, events, employee onboarding, or site operations.
Experience developing or improving processes, procedures, service standards, tracking tools, dashboards, or performance measures.
Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
Demonstrated ability to analyze issues, manage competing priorities, coordinate stakeholders, and drive work through completion.
Strong written and verbal communication skills and ability to work professionally with employees, customers, suppliers, contractors, and senior leaders.
Ability to work primarily on site and move throughout an office and manufacturing facility.
Ability to work in the United States without current or future employer-sponsored work authorization.

Nice To Haves

Bachelor's degree in business administration, hospitality, workplace management, facilities management, communications, or a related discipline.
Experience supporting a manufacturing, engineering, industrial, or customer-facing facility.
Experience managing service providers and reviewing quality, responsiveness, cost, or service-level performance.
Experience with visitor-management, access-control, room-booking, purchasing, reporting, or service-request systems.
Experience developing KPIs, budgets, presentations, dashboards, or leadership reports.
Experience leading workplace, space-activation, move, event, or operational-improvement projects.

Responsibilities

Own the PACS workplace operating model, including service standards, procedures, responsibilities, escalation paths, and communication routines.
Develop and monitor workplace KPIs covering service-provider performance, visitor readiness, onboarding readiness, room availability, issue response, closure time, and employee experience.
Analyze workplace data, recurring issues, and employee feedback; recommend priorities and implement measurable improvements.
Lead workplace projects, including site activation, space changes, visitor-process implementation, amenity launches, service transitions, and onboarding-process improvements.
Manage contracted workplace service providers by setting expectations, reviewing results, documenting gaps, and coordinating corrective actions.
Serve as the local escalation point for workplace-service issues and provide plant leadership with options, recommendations, status, risks, and follow-through.
Coordinate customer, supplier, candidate, and leadership visits, including access, room readiness, catering, agendas, hosts, and on-site logistics.
Oversee conference-room operations, shared-space standards, visitor-management processes, amenities, common areas, office supplies, and front-desk service execution.
Coordinate site-specific onboarding readiness for production employees in partnership with hiring leaders, P&O, IT, security, and other support functions.
Support budgets, forecasts, purchase requests, invoice coordination, service records, dashboards, and periodic workplace-performance reporting.
Create checklists, playbooks, training, and communications that make workplace processes consistent and easy to follow.
Build effective partnerships across plant leadership, security, facilities, IT, P&O, project teams, customer-facing teams, and external providers.